The Fulfillment By Amazon - Customer Experience (FBA-CX) team is looking for an exceptional Business Analyst to drive data analysis and insights that will ensure products listed on Amazon meet the high product quality bar. In this role you will leverage your SQL skills to construct and implement data pipeline to collect data, clean/organize data to get it ready for analysis and perform structured analysis to glean insights that will identify areas of opportunity and in turn shape the program features we roll out to continue to improve customer experience. You should be self-starter who is proficient in SQL, has an extremely high level of customer focus, has a passion for process improvement and is excited by mining large and complex datasets. As you further your career as a data analyst in FBA-CX, you will focus on instrumenting automation of metrics that measure customer experience and identify emerging trends teams need to focus on, analyze Customer and Seller data to identify the root
- Bachelor's degree in Business, Engineering or a related field - 2+ years of professional experience in analytics, measurement and experimentation, statistical data analysis, or comparable experience - Proficient working knowledge of data mining using SQL, ETL, data warehouse as well as Excel - Experience working with large data sets - Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams - Proven problem solving skills, project management skills, attention to detail, and exceptional organizational