The world of business is undergoing a significant change with the next Digital Revolution; the move to the cloud. Azure is at the forefront of this revolution with an ever-expanding array of services and offerings. We are looking for passionate candidates with experience deploying on any of the public cloud platforms to help us redefine "online support". This role is ideal for someone who is passionate about deploying or supporting cloud services with knowledge of usage patterns for these services. As an Azure Cloud Engineer for online support, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a strong connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements. If you are passionate about Cloud Services, a quick learner and enjoy helping customers, we want you!
Support Azure customers real -time through chat, screen sharing, research and call-back , as part of a 24x7x365 global support delivery team Ability to go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership Turn Azure customers to A zure fans by i mproving support efficiency through finding opportunities to optimize existing processes and tools Building a close working relationship with the teams related to assigned service areas to leverage in case of escalations, as well as to drive product improvements
Bachelor's degree in Information Science, Information Technology, Computer Science Engineering or Mathematics or equivalent work experience 2+ years of experience working with enterprise customers on Cloud specific solutions, application development and deployment Proven history of customer-obsession, including blog posts, how-to videos, etc Experience analyzing, troubleshooting, and providing solutions for technical issues Some programming/scripting experience (Java, Perl, Ruby, C#, and/or PHP) Certification in Microsoft and/or competing Cloud Technologies. Skills Required: Good understanding