Do you love books and authors? Do you like challenging the status-quo and are looking to lead radical, transformative initiatives that make a tangible impact on authors, content providers and readers? Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business? Overview: Kindle and Amazon's independent publishing service Kindle Direct Publishing (KDP) has revolutionized reading and the way authors of any level can engage millions of readers that shop on Amazon. KDP’s Account Management Specialist team, working in tandem with Content Customer Service Specialist and Author and Vendor Relations teams, help further the goal of having "every book, ever written, in any language, available in 60 seconds or less" by directly supporting authors, publishers, and content providers. Account Management Specialists help support the Customer Service and Account Management functions and represent the Voice of the Author to partner teams,
· Bachelor's Degree · 3+ years previous experience in a customer service or account support environment· Experience in Tier 2 Customer Service or related roles is highly preferred · Experience in digital media and knowledge of the publishing industry is a plus · Excellent written and verbal communication skills, building relationships, and the ability to influence others externally and internally · Demonstrated ability to prioritize and multitask · Proven experience in consistently meeting standards for productivity and quality and dealing with ambiguous situations · Previous publishing experience