To meet the growing demand for Amazon Web Services around the globe, we need exceptionally talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join our Training and Certification Team in the role of APN Training Partner (ATP) Operations Program Manager – AMER. You'll work directly with AWS Training Partners providing functional support to ensure that we deliver a high quality, fast resolution customer experience. Working with 3rd party vendors you will drive projects that improve support-related processes and our customer’s technical support experience You will have excellent communication skills and proven operations experience in the IT/Channel sector. To be successful in this position, you must be highly motivated, creative and a self-starter who is able to think big, execute flawlessly and stay focused on the details. Responsibilities · Be the point of contact/expertise for all AMER Training Partner and Instructor support questions. · Manage
· Minimum of 3 years of experience in managing and optimizing operational processes. · Capability to logically plan and set priorities, identify and resolve problems to produce measurable results · Ability to effectively work with a variety of organizations, cultures, and personalities · Extensive knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel and SharePoint are desired. · Superior written and verbal communication skills · Excellent organizational and project management skills · International experience and experience working on cross-functional teams · A high-level technical background