Technical Account Manager - Xbox, Microsoft Devices Group in Redmond, WA


TitleTechnical Account Manager - Xbox
CategoryHardware engineering
LocationRedmond, WA
DivisionMicrosoft Devices Group
Date AddedFebruary 21, 2015
Open Positions1

Microsoft's Devices and Studios Hardware teams consist of progressive, diverse, and exceptionally creative professionals who design, test and manufacture some of the best-loved entertainment devices in the world. Our teams ship tens of millions of hardware products every year including the Xbox 360, Kinect, a full accessories lineup, and much more. Microsoft is the destination for the brightest minds in entertainment device design.

My team is responsible for partnering with external partners to enable exciting experiences for the Xbox and Interactive Entertainment Business (IEB) platforms. In this role you will be responsible for managing a set of partners and working with them to bring their products to market on our platforms. You will work directly with companies around the world working on a broad range of consumer devices and technologies. The role is accountable for tracking multiple projects from several leading entertainment companies. Your responsibilities will include working with our Business Intelligence team to source new partners, developing partnerships with signed partners, overall account management for your partners, reviewing and advocating product submissions, ensuring that all products your account develops meet our technical requirements, and working with internal SW and HW teams to ensure your product works with various IEB platforms.

Scope and decision making include:
- Managing a diverse and complex scope of support issues, solve complex support issues effectively, escalate as necessary for confirmation of solutions or other options as needed.
- Assess customers' risks and needs and recommend appropriate technical solutions to proactively address.
- Documents recommendations formally via technical implementation toolkit and presents to Partner Implementation Board for approval.
- Manage the delivery of recommended/agreed-upon products to achieve high customer satisfaction and trust.
- Make good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis.
- Decisions sometimes impact immediate group and other related groups
- Determine most effective method of problem resolution by utilizing internal resources when necessary.
- Lead sharing of best practices with Partner Team.
- Consistently establish and maintain working relationships with internal support teams, customer support teams, external customer partners and representatives as well as with materials partners and representatives.

Required:
- Strong impact and influence
- Good interpersonal awareness
- A proven track record managing accounts (internal and external) with a strong understanding of corporate account support needs and knowledge of support industry.
- Strong organizational, project management, negotiation, and problem solving skills.
- Solid written and verbal communication skills, communication with worldwide partners, and internal product groups.
- Proven track record contributing to team operational precision.
- Experience developing, implementing and/or designing entertainment products (HW, SW or both).
- External and internal Vendor resource management.
- Passion for entertainment and gaming products and experiences.
- The position will require some travel to worldwide customer sites.

Desired:
- Experience building Exec relationships.
- Deal negotiation experience.
- Excellent presentation skills.
- Proficiency in Microsoft Project or similar project schedule management software.
- Experience with SharePoint, CRM, or similar workflow based systems.
- Experience working with varied development processes (Agile, SCRUM, Extreme Programming, Lean, PMBOK, MSF, etc.).
- Direct product development experience as a Project or Program Manager (HW, SW or both).
- Experience working with USB products from driver to physical layer.
- Experience working with various wireless protocols, 2.4GHz (WiFi, Blueooth, DECT), 5.8 GHz and others in the wireless spectrum
- Experience working with materials and sourcing suppliers worldwide.

Education:
- Minimum of BSEE, BSCE - MBA preferred
- 3+ years in hardware or SW product development

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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