and Studios Hardware
teams consist of progressive, diverse, and exceptionally creative professionals who design, test and manufacture some of the best-loved entertainment devices in the world. Our teams ship tens of millions of hardware products every year including the Xbox
, a full accessories lineup, and much more. Microsoft
is the destination for the brightest minds in entertainment device design.
My team is responsible for partnering with external partners to enable exciting experiences for the Xbox
and Interactive Entertainment Business
) platforms. In this role you will be responsible for managing a set of partners and working with them to bring their products to market on our platforms. You will work directly with companies around the world working on a broad range of consumer devices and technologies. The role is accountable for tracking multiple projects from several leading entertainment companies. Your responsibilities will include working with our Business Intelligence
team to source new partners, developing partnerships with signed partners, overall account management for your partners, reviewing and advocating product submissions, ensuring that all products your account develops meet our technical requirements, and working with internal SW and HW teams to ensure your product works with various IEB
and decision making include:
a diverse and complex scope of support issues, solve complex support issues effectively, escalate as necessary for confirmation of solutions or other options as needed.
customers' risks and needs and recommend appropriate technical solutions to proactively address.
recommendations formally via technical implementation toolkit and presents to Partner Implementation Board
the delivery of recommended/agreed-upon products to achieve high customer satisfaction and trust.
good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis.
sometimes impact immediate group and other related groups. Determine
most effective method of problem resolution by utilizing internal resources when necessary.
sharing of best practices with Partner Team
establish and maintain working relationships with internal support teams, customer support teams, external customer partners and representatives as well as with materials partners and representatives.
impact and influence
A proven track record managing accounts (internal and external) with a strong understanding of corporate account support needs and knowledge of support industry.
organizational, project management, negotiation, and problem solving skills.
written and verbal communication skills, communication with worldwide partners, and internal product groups.
track record contributing to team operational precision.
developing, implementing and/or designing entertainment products (HW, SW or both).
and internal Vendor
for entertainment and gaming products and experiences.
The position will require some travel to worldwide customer sites.
in Microsoft Project
or similar project schedule management software.
, or similar workflow based systems.
working with varied development processes (Agile
, Extreme Programming
product development experience as a Project
or Program Manager
(HW, SW or both).
working with USB
products from driver to physical layer.
working with various wireless protocols, 2.4GHz
), 5.8 GHz
and others in the wireless spectrum
working with materials and sourcing suppliers worldwide.
3+ years in hardware or SW product development
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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