: Store Manager
: Retail Store Leadership
: Retail Stores
: 41/42 (Depending
on Skill Level
: Market Manager
: Location Unspecified
enhances your life - your job should too. At Microsoft Retail Stores
, that is what we believe. We are the hub of Microsoft's
cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Microsoft Retail Stores
team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join
our journey - find your passion.
The Store Manager
(SM) creates a positive environment for customers and the store team. As a trusted leader, the Store Manager
supports the team to learn and grow while they flawlessly execute and deliver excellent business results by increasing brand awareness and delivering world-class customer service.
and motivate a competitive, innovative, high-energy, authentic, friendly, and customer-centric team.
a learning environment that empowers the team to be the most knowledgeable and skilled in retail.
recognition, feedback, and development and growth opportunities focused on producing retail's next leaders. Actively
manage under-performers with the intent to coach back to performance.
and maintain collaborative relationships with employees, customers, vendors/suppliers, corporate partners, and community organizations.
in the development of the leadership team; ensure all areas of responsibility (AOR
) are executed flawlessly and hold leaders accountable for delivering results in assigned AORs
to the success of the store and the market by sharing knowledge, best practices, and learnings with peers.
for the success and profitability of a store location.
loyalty in the customer base through steps of service and customer engagement.
, recommend, and drive merchandising initiatives in a consistent timely manner.
and listen to customer feedback, identifying current customer buying trends while anticipating future needs and preferences, as well as providing related communications to the appropriate teams.
sales through flawless execution and rallying team support of Microsoft
and monitor all operating processes, including staffing levels, scheduling, and payroll.
proper cash handling, merchandising, and inventory control processes are precisely communicated and followed.
to tell the story of their own business through metrics, location, and industry trends.
situations quickly and prioritize decisions that drive short- and long-term results. Have
the ability to be nimble and decisive, leading based on new or developing information.
a safe working environment and protect company assets including people, merchandise, facilities, and money by learning, understanding, and supporting all company policies and practices.
, interview, hire, train, and develop employees while achieving all employment-related compliance requirements.
your leadership, create a workplace of choice that engages, educates, excites and empowers employees and customers with passion and commitment.
a comfortable, growth-focused working environment that cultivates honesty and openness, and address areas of concern in a timely, professional manner.
and Abilities Required
a love for Microsoft
, be a brand evangelist, and have a deep understanding of Microsoft
, Windows Phone
, and services).
by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion.
excellent verbal and written communication skills and a high-level attention to detail.
in a fast-paced, dynamic, public-facing environment, driven to get results by directing a team.
o A college degree is preferred with 5 years of retail leadership experience in a consumer electronics and/or high-end environment.
the ability to work your regularly scheduled shift, travel and be mobile throughout our stores, and be able to lift products with or without assistance.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
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