enhances your life - your job should too. At Microsoft Retail Stores
, that is what we believe. We are the hub of Microsoft's
cutting-edge devices and services, here to provide customers with a world-class experience in this mobile-first, cloud-first world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Retail Stores
team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join
our journey - find your passion.
Microsoft Retail Stores
are an extension of our product teams and the gateway to our customers. It is where shoppers should have the best first-experience of our platforms and productivity products in our ecosystem. However
, products don't always speak for themselves. That's why our Microsoft Retail
team needs great storytellers, first and foremost, who can help create a retail environment that engages customers functionally and emotionally.
Are you the type of person who likes to drive big results?? Are you interested in driving triple growth in social media for the Microsoft
retail stores? Do you want to drive exponential customer engagement, revenue and satisfaction? If yes, we may have your next big opportunity! We're
seeking a driven, innovative and experienced digital and social media marketer to lead our social media programs for Microsoft
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
all social media marketing efforts for Microsoft
retail stores. This includes social media strategy, management of social media presences on Facebook
, YouTube and other channels; content development, customer engagement, monitoring/listening and social media promotions.
for driving substantial increase in follower growth (100% growth within 12 months), engagement (2+% customer engagement rate) through exclusive and relevant content; revenue attributable to social media (over $2M annual revenue), and customer satisfaction/resolution of service issues.
and execution of comprehensive, annual social marketing strategy and editorial calendar; Creation
of social marketing campaigns mapped to key consumer buying moments, holidays, new store openings (NSOs
), promotions and offers. Campaigns
and contests should be integrated across all retail store marketing disciplines and channels, and strong integration with other Microsoft
product teams to support and amplify.
with PR agencies to identify and engage with local influencers, bloggers, and brand advocates in the social sphere; manage local influencers, bloggers, brand advocates to help drive traffic & support local sustained program.
of relationships across broader Microsoft's
social community to foster amplification, cross-sharing of content, growth of social followers and provide business requirements for current and future-state social platforms and programs.
and managing daily engagement and user-generated content on social media outlets, including posting editorial content, responding and real time management.
feedback for customer service team as needed to report on-going customer issues, or provide responses on customer issues related to campaigns, promotions or NSOs
strong integration across other marketing communication tactics, including in-store, online store, digital advertising, email and SMS
social media marketing experience. At least 7-10 years of related experience in social media and marketing communications disciplines, digital marketing, or integrated marketing.
driving customer engagement and business results through effective social media campaigns, initiatives, and contests, including management of editorial content, content user experience and delivery of social campaigns with ongoing improvement and measurable results.
thinking and data driven approach; ability to understand marketing data and analysis and develop campaign recommendations and optimizations from these insights
collaboration skills and a great team player who can work independently
capacity for leading change, dealing with ambiguity and providing creative solutions
marketing experience preferred.
degree required, MBA
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
HQ - Retail
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