Service Engineer, Microsoft Devices Group on the Surface product in Redmond, WA


TitleService Engineer 2
CategoryDevelopment (engineering)
LocationRedmond, WA
DivisionMicrosoft Devices Group
ProductSurface
Date AddedMarch 24, 2015
Open Positions11

We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.
The Role
As a software asset manager (SAM), you own the acquisition, installation, maintenance, usage reporting and budget planning for third party software tools within the Surface development group. This position plays a critical role in building and maintaining relationships with teams that have diverse requirements, developing processes that add value, and delivering software tools to users. The ideal candidate has proven capabilities in managing through ambiguity, delivering best in class customer experiences, and capable of building strong relationships with partners while delivering highly reliable solutions.
Role and Responsibilities
* Identify software solutions, negotiate with vendors, execute POs, track and forecast budgets
* Install, administer and troubleshoot business critical software license servers
* Create installation documentation and provide training on custom tools and processes
* Support external collaboration tools and access
* Manage customer expectations through effective forms of communication
* Drive improvements to tools and processes internally and with partner teams
Qualifications
* Strong project management skills with demonstrated ability to successfully manage competing priorities and deliverables in a fast-paced, dead-line oriented environment
* Solid analytical and problem resolution skills in an ambiguous environment
* Thorough understanding of product development process, and familiarity with software tools used in all phases
* Strong server administration background with understanding of Windows services, networking, diagnostics and reporting
* Excellent written and oral communication skills.
* Self-motivated with the ability to prioritize and make independent decisions
* 5+ years of project management
* 5+ years of Windows administration experience
* 3+ years using and managing FlexNet
* Experience using MS Office
Preferred Skills
Knowledge of SharePoint
Knowledge of Project Management Practices

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure. We're looking for a motivated Customer Service Manager to drive excellent customer satisfaction and support tier 1 requests.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.
As a technical service engineering manager you own the continuity of customer interaction between people, process and tools. The technical customer service manager plays a critical role in building and maintaining relationships with internal and external partner teams, designing service driven experiences, and working closely with the development and quality organization to deliver scenarios that delight. The ideal candidate has proven capabilities in managing through ambiguity, delivering best in class customer experiences, and is a collaboration master who is capable of building strong relationships with partners.

Role and Responsibilities
Support customer requirements for the team
Lead support team to answer customer questions and direct users to resolution
Triage customer inquiries, and escalate resolution as needed
Support power user features for SharePoint, creating document libraries, custom lists, etc
Provide Team Foundation Server support for source control, build and project management
Support external collaboration tools and access
Manage customer expectations through effective forms of communication
Create training material and provide training on custom tools and processes
Drive improvements to tools and processes
Work with customers to define and develop additional features
Support general team administration tasks

Qualifications
Must have a strong passion for excellence
Must be able to lead through ambiguity with a strong emphasis on people
Excellent communication skills
5+ years of customer service
5+ years managing people
2+ years using SharePoint
2+ years using TFS
Experience using MS Office
Preferred Skills
Knowledge of SharePoint
Knowledge of Team Foundation Server
Knowledge of Engineering Services Operations

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.
The Role
As a service engineer - customer service, you own the continuity of customer interaction between people, process and tools. This position plays a critical role in building and maintaining relationships with internal and external partner teams, designing service driven experiences, and working closely with the development and quality organization to deliver scenarios that delight. The ideal candidate has proven capabilities in managing through ambiguity, delivering best in class customer experiences, and is a collaboration master who is capable of building strong relationships with partners.

Role and Responsibilities
Support customer requirements for the team
Provide excellent customer experiences through responsive resolution
Triage customer inquiries, and escalate resolution as needed
Support power user features for SharePoint, creating document libraries, custom lists, etc
Provide Team Foundation Server support for source control, build and project management
Support external collaboration tools and access
Manage customer expectations through effective forms of communication
Create training material and provide training on custom tools and processes
Drive improvements to tools and processes
Work with customers to define and develop additional features
Support general team administration tasks

Qualifications
Must have a strong passion for excellence
Must be able to lead through ambiguity with a strong emphasis on people
Excellent communication skills
2+ years of customer service
2+ years using SharePoint
2+ years using TFS
Experience using MS Office
Preferred Skills
Knowledge of SharePoint
Knowledge of SharePoint
Knowledge of Engineering Services Operations

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure. We're looking for a motivated Customer Service Manager to drive excellent customer satisfaction and support tier 1 requests.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.
As a service engineer, you own the delivery of high quality targeted solutions as well as the foundations on which the solutions live. The successful service engineer can interpret vague customer requirements, responsively formulate action plans and rapidly implement simple, sustainable, scalable and secure solutions, with high quality. The service engineer is there to support the customer in all infrastructure related aspects, from unblocking to improving their operational efficiency. We're searching for a passionate team player who will help evolve our service models and offerings.

Role and Responsibilities
Support customer requirements for the team within established SLA's
Perform root cause analysis and restore services, with minimal business discontinuity
Support, sustain and build out platforms including SharePoint and Team Foundation Server
Provide support to development teams, to support customizations of the SharePoint and TFS platforms
Provide administration and fine tuning support for SharePoint and TFS
Document configurations and architecture of platforms
Implement features for automation to improve sustainability and scalability
Create and updating training material for the related platforms
Integrate external tool connections to SharePoint and TFS
Collect and report on metrics pertaining to availability and service quality
Maintain gracious professionalism during high priority outages
Restore data and systems using DPM and MS System Center technologies
Support the end to end platform as a service (e2e PAAS)

Qualifications
Expert level knowledge of SharePoint or Team Foundation Server
Expert experience building and maintaining sustainable and scalable SharePoint or TFS platforms
Clear and effective written and verbal communication skills
Must have the ability to exercise sound judgment during high stress situations
Solid debugging, testing and other related problem solving skills
Evidence of proficiency with advanced Powershell
Associate or bachelor's degree in computer-related field is preferred
Ability to work in a global team environment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure. We're looking for a motivated Customer Service Manager to drive excellent customer satisfaction and support tier 1 requests.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.
As a service engineer, you own the delivery of high quality targeted solutions as well as the foundations on which the solutions live. The successful service engineer can interpret vague customer requirements, responsively formulate action plans and rapidly implement simple, sustainable, scalable and secure solutions, with high quality. The service engineer is there to support the customer in all infrastructure related aspects, from unblocking to improving their operational efficiency. We're searching for a passionate team player who will help evolve our service models and offerings.

Role and Responsibilities
Support customer requirements for the team within established SLA's
Perform root cause analysis and restore services, with minimal business discontinuity
Support, sustain and build out platforms including SharePoint and Team Foundation Server
Provide support to development teams, to support customizations of the SharePoint and TFS platforms
Provide administration and fine tuning support for SharePoint and TFS
Document configurations and architecture of platforms
Implement features for automation to improve sustainability and scalability
Create and updating training material for the related platforms
Integrate external tool connections to SharePoint and TFS
Collect and report on metrics pertaining to availability and service quality
Maintain gracious professionalism during high priority outages
Restore data and systems using DPM and MS System Center technologies
Support the end to end platform as a service (e2e PAAS)

Qualifications
Expert level knowledge of SharePoint or Team Foundation Server
Expert experience building and maintaining sustainable and scalable SharePoint or TFS platforms
Clear and effective written and verbal communication skills
Must have the ability to exercise sound judgment during high stress situations
Solid debugging, testing and other related problem solving skills
Evidence of proficiency with advanced Powershell
Associate or bachelor's degree in computer-related field is preferred
Ability to work in a global team environment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure. We're looking for a motivated Customer Service Manager to drive excellent customer satisfaction and support tier 1 requests.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.
As a service engineer, you own the delivery of high quality targeted solutions as well as the foundations on which the solutions live. The successful service engineer can interpret vague customer requirements, responsively formulate action plans and rapidly implement simple, sustainable, scalable and secure solutions, with high quality. The service engineer is there to support the customer in all infrastructure related aspects, from unblocking to improving their operational efficiency. We're searching for a passionate team player who will help evolve our service models and offerings.

Role and Responsibilities
Support customer requirements for the team within established SLA's
Perform root cause analysis and restore services, with minimal business discontinuity
Support, sustain and build out platforms including SharePoint and Team Foundation Server
Provide support to development teams, to support customizations of the SharePoint and TFS platforms
Provide administration and fine tuning support for SharePoint and TFS
Document configurations and architecture of platforms
Implement features for automation to improve sustainability and scalability
Create and updating training material for the related platforms
Integrate external tool connections to SharePoint and TFS
Collect and report on metrics pertaining to availability and service quality
Maintain gracious professionalism during high priority outages
Restore data and systems using DPM and MS System Center technologies
Support the end to end platform as a service (e2e PAAS)

Qualifications
Expert level knowledge of SharePoint or Team Foundation Server
Expert experience building and maintaining sustainable and scalable SharePoint or TFS platforms
Clear and effective written and verbal communication skills
Must have the ability to exercise sound judgment during high stress situations
Solid debugging, testing and other related problem solving skills
Evidence of proficiency with advanced Powershell
Associate or bachelor's degree in computer-related field is preferred
Ability to work in a global team environment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.
This is a software development engineering position that requires a combination of agile/ start-up development practices, solid communication and strong leadership skills. This position plays a critical role in evolving the Surface business and other hardware teams at Microsoft.

Qualifications include:
5 years of industry experience working as a software development engineer
5+ years of developing .net applications
3+ years developing web based applications
Strong focus on solving problems as a team with equally strong IC Skills
Known as someone who can "solve tough technical challenges fast"
Proven track record of developing targeted, simple, scalable and sustainable applications
Capability to guide others on best software development practices
Knowledge on good modern architectural design patterns including Cloud and Mobile
Ability to partner with team's seasoned developers to outline practices and frameworks for team
Desire to work in an iterative Agile/ Scrum environment
Resourcefulness to drive issue resolution
Performs well under ambiguity
Self-driven and self-sufficient delivery skills

Technical experience:
Hands on experience across the Microsoft technology stack including
Windows (Phone, Tablet, PC, Perspective Pixel Display)
Azure (Proper cloud architecture, deployment practices, etc.)
SharePoint applications - web parts and apps
TFS customizations, including custom controls, extensions and add-ins
REST (Experience building REST services including ADFS/AAD Auth.)
MVVM (Ability to apply MVVM and other development frameworks as needed)
Javascript and C# required, powershell preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.
The Role
As a service engineer - customer service, you own the continuity of customer interaction between people, process and tools. This position plays a critical role in building and maintaining relationships with internal and external partner teams, designing service driven experiences, and working closely with the development and quality organization to deliver scenarios that delight. The ideal candidate has proven capabilities in managing through ambiguity, delivering best in class customer experiences, and is a collaboration master who is capable of building strong relationships with partners.

Role and Responsibilities
Support customer requirements for the team
Provide excellent customer experiences through responsive resolution
Triage customer inquiries, and escalate resolution as needed
Support power user features for SharePoint, creating document libraries, custom lists, etc
Provide Team Foundation Server support for source control, build and project management
Support external collaboration tools and access
Manage customer expectations through effective forms of communication
Create training material and provide training on custom tools and processes
Drive improvements to tools and processes
Work with customers to define and develop additional features
Support general team administration tasks

Qualifications
Must have a strong passion for excellence
Must be able to lead through ambiguity with a strong emphasis on people
Excellent communication skills
2+ years of customer service
2+ years using SharePoint
2+ years using TFS
Experience using MS Office
Preferred Skills
Knowledge of SharePoint
Knowledge of Engineering Services Operations

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure. We're looking for a motivated Customer Service Manager to drive excellent customer satisfaction and support tier 1 requests.

Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.

The Role
As a service engineer, you own the delivery of high quality targeted solutions as well as the foundations on which the solutions live. The successful service engineer can interpret vague customer requirements, responsively formulate action plans and rapidly implement simple, sustainable, scalable and secure solutions, with high quality. The service engineer is there to support the customer in all infrastructure related aspects, from unblocking to improving their operational efficiency. We're searching for a passionate team player who will help evolve our service models and offerings.

Role and Responsibilities
Support customer requirements for the team within established SLA's
Perform root cause analysis and restore services, with minimal business discontinuity
Support, sustain and build out platforms including SharePoint and Team Foundation Server
Provide support to development teams, to support customizations of the SharePoint and TFS platforms
Provide administration and fine tuning support for SharePoint and TFS
Document configurations and architecture of platforms
Implement features for automation to improve sustainability and scalability
Create and updating training material for the related platforms
Integrate external tool connections to SharePoint and TFS
Collect and report on metrics pertaining to availability and service quality
Maintain gracious professionalism during high priority outages
Restore data and systems using DPM and MS System Center technologies
Support the end to end platform as a service (e2e PAAS)

Qualifications
Expert level knowledge of SharePoint or Team Foundation Server
Expert experience building and maintaining sustainable and scalable SharePoint or TFS platforms
Clear and effective written and verbal communication skills
Must have the ability to exercise sound judgment during high stress situations
Solid debugging, testing and other related problem solving skills
Evidence of proficiency with advanced Powershell
Associate or bachelor's degree in computer-related field is preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
We believe in empowering people to do more, with excellent products. We build the next disruptive technology that challenges the status quo, and propels the world of productivity to the next level.
We are the Infrastructure team within the Microsoft Surface organization, which is responsible for building, developing, improving and sustaining internal tools and IT infrastructure. We're looking for a motivated Customer Service Manager to drive excellent customer satisfaction and support tier 1 requests.
Our vision is to evolve the Surface Engineering Services model with a focus on simplicity, scalability, sustainability and security. We are investing in the development and application of technology to optimize the operational efficiencies within our processes.

The Role
As a service engineer, you own the delivery of high quality targeted solutions as well as the foundations on which the solutions live. The successful service engineer can interpret vague customer requirements, responsively formulate action plans and rapidly implement simple, sustainable, scalable and secure solutions, with high quality. The service engineer is there to support the customer in all infrastructure related aspects, from unblocking to improving their operational efficiency. We're searching for a passionate team player who will help evolve our service models and offerings.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft
Are you passionate about building cool devices and technologies? The Surface Team focuses on building devices that fully express the Windows vision. A fundamental part of our strategy is having desirable and powerful devices that enable the experiences people want, and elicit their excitement. Creating these devices involves a close partnership between hardware and software engineers, designers, and manufacturing. We are currently building the next generation and Surface needs you!

Role & Opportunity:
The Surface Team is seeking a qualified Service Engineer. This person will focus their efforts on managing our hardware labs. Responsibilities include working across our entire organization to ensure our team has what they need, when they need it, ordering supplies and equipment, general lab planning, budget management and space coordination. The qualified candidate will be driving projects and processes across the Surface organization to contribute to the success of projects we are developing within our hardware labs. This is a highly dynamic position that requires strong organizational skills and creative thinking to accomplish assigned tasks. Frequent and consistent communication is a must to ensure that team members are aware of current status and to monitor, and resolve potential blocking issues. The ability to prioritize multiple tasks and balance workloads across lab team members to increase efficiency and meet deadlines is also important.

Specific Responsibilities:
You will be responsible for helping to oversee and facilitate the activities within all of our HW labs.
These labs are focused on tasks such as performing board level reworks, testing, setup, and product development and spans across multiple engineering disciplines. This role requires a person who is highly flexible, quick thinking, and motivated. Previous lab experience is also important.

If working with PM's, logistics and shipping, hardware engineers, testers and everyone in between excites you, this position is for you.
If coming in and setting up processes to ensure that labs and projects run smoothly excites you, this position is for you.
If working in a rapidly changing and dynamic work environment excites you, this position is for you.

This is a unique position that challenges, and expands upon the traditional definition of Service Engineer and provides an opportunity to come in and have an immediate, positive impact on the success of our Surface technologies.

BASIC QUALIFICATIONS:
2 plus years running a lab of technicians
Strong and demonstrable project management skills
Experience in engaging with and managing external partner test and development teams
Strong written and verbal communication skills.
Purchasing experience with an understanding of procurement.
Inventory management experience.
Budget management experience.
Ability to write test procedures, and reports
Project Management certification or equivalent industry experience
ADDITIONAL EXPERIENCE DESIRED:
Strong experience in ever-changing and ambiguous problem spaces
Hardware reworking skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft