to join a team that is passionate about how to help developers and IT Professionals
be successful with Microsoft's
platform, tools, devices and services? Does
creating new ways for users to experience Microsoft
technology through rewards, recognition and gamification and thus become loyal users sound interesting to you? Join
the DX Relationship Marketing
team where this role is responsible for the strategic planning and delivery of all loyalty engine operation elements that drive engagement of technical audiences (developer and IT professionals) with Microsoft's Loyalty Program
A successful candidate will liaise with corporate teams and field teams to identify loyalty experiences and requirements, leveraging current program offerings and the Loyalty Engine
platform to create compelling single or multiple-step loyalty experiences. In partnership with the DX division's CRM
and demand generation teams, this role designs, plans, and executes the tactics to activate and retain technical audiences, measuring success and proposing improvements. This includes measuring and improving the performance of the current loyalty activities, providing recommendations on new loyalty activities, and implementing improvements to reduce barriers to adoption.
the procurement, intake, and maintenance of loyalty rewards, and manages rewards related to both corporate driven initiatives (such as regional reward fulfillment hubs) as well as field needs
the creation and coordination of loyalty challenges and journeys, identifying opportunities across different types of experiences and brokering joint activities amongst teams
multiple vendors and external partners (loyalty rewards, validation, fulfillment, copywriting and more)
development and communication with field teams to drive adoption, continuous usage, and feedback for the loyalty experiences
analysis and performance management of challenges, multiple challenge journeys and rewards to sponsoring teams and field teams
with product teams to continuously improve the loyalty engine's offerings based on sponsoring teams' needs and the loyalty engine functionalities that increase operational efficiencies
and updates processes, service-level agreements and any necessary documentation to drive transparency, consistency and replicability of established operations.
o 5-8 years of experience in leading either direct report teams or virtual teams to deliver great customer experiences online or in-person
working across a complex matrix of teams, divisions and/or third-party relationships to manage mutually beneficial relationships and co-marketing opportunities.
o 3-5+ years experience in engaging customers (technical audiences or developers would be a bonus) along a customer lifecycle from awareness through consideration and adoption
, detail-oriented, and driven self-starter who can develop and and communicate clear plans
and analytical with excellent presentation, communication and analysis skills
degree in Business
, or Computer Science
experience with technical audience outreach is an added benefit
travel will be involved
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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