Senior Partner/Chradannel Marketing Manager, Education, Services & Support in Redmond, WA

TitleSenior Partner/Chradannel Marketing Manager, Education
LocationRedmond, WA
DivisionServices & Support
Date AddedFebruary 6, 2015
Open Positions1

We know that 80% of customers will visit a retailer at some point during their device purchase process, and of all the components of a retail experience, none is more important than the Retail Sales Professional (RSP), who will ultimately recommend our product or something from a competitor. RSPs have tremendous influence over consumer purchase decisions, and research shows that the more RSPs know about a product, the more likely they are to recommend it to customers in-store.
CCG's Worldwide Retail Channel Marketing organization is looking for a strong candidate to join the Education & Evangelism team taking on the role of Evangelism Manager, owning the development and delivery of RSP evangelism programs designed to win the hearts and minds of RSPs, that result in Microsoft device and service recommendation and attach in worldwide retail.
This position will be responsible for the following core activities:
Develop, deliver and implement WW campaigns for retail professionals aligned to the three moments of truth: Back to School, Holiday and Spring. These campaigns will be instrumental in building RSP love for Microsoft products, and helping them understand how to best help customers understand why it's a great option for them. All programs will include strategy, storytelling, tactical planning across online, in-person, mobile, social engagement, contests, goals, learning objectives, key milestones, measurement strategy, and more. Delivery of supporting assets including curriculum and content will also be a core component.
1. Be the primary point of contact for BG, field, category teams and other stakeholders, setting and communicating worldwide guidance for program execution across all A-13 regions.
2. Manage RSP experiences and community building across all levers - ExpertZone, retailer LMS, in-person 1:1 and 1:many, mobile, social, community and more - ensuring execution excellence while leveraging a breadth of RSP data and audience insights as the driving force in how we continue to improve our RSP experiences worldwide.
3. Monitor, analyze, and report on evangelism program effectiveness based on clearly documented metrics.
All parts of the job will require extensive collaboration with BG, category team, Microsoft retail stores, SMSG-R, ExpertZone and field labor teams, and WW subsidiaries.
The ideal candidate will have a minimum of 7 years' experience in program / project / vendor management with strong experience in consumer and/or retail marketing. Experience in instructional design, social campaigns management, defining curriculums, and the development of learning materials and content for the retail channel is also very important.
This is an intense, fast paced, high energy team with a lot of passion for the great work that we do. If you like taking on big challenges - join us as part of our corporate team in Redmond, WA.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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