SDE 2, (Not Group Specific) in Charlotte, NC

TitleSDE 2
CategoryDevelopment (engineering)
LocationCharlotte, NC
Division(Not Group Specific)
Date AddedMarch 28, 2015
Open Positions1

Customer support is a strategic differentiator for Microsoft and we are investing deeply to provide differentiated software-driven solutions to Enterprise Customers, Consumers and Business Partners (OEM, Hosters, ISVs, etc). We are focused on building the next generation support experiences that enable seamless collaboration and self-help through automated diagnostics, community forums, chat, knowledge syndication, troubleshooting and escalations. We are driven to transform software support services with the goal of being the industry leader.

If you are passionate about the following we may have a role that appeals to you!

- Develop the sites that are used by millions of end-users and tens of thousands of enterprise customers every day to find solutions (e.g. SMC>,, Premier>).
- Innovate new ways (i.e. build a new platform) to enable developers to rapidly build sites that offer up relevant and personalized support content from a variety of sources to end-users. Eventually this platform should be useable by non-devs.
- Partner closely with many product teams such as Windows, Windows Live, Office 365, Windows Phone and Office and influence their customer support experiences.
- Ship multiple times in a year and work on a great variety of platform technologies.
- Be part of an engineering organization that connects with customers in a deep way.
- Join a team with leadership that takes fun seriously! Watch our video>

We are looking for an experienced developer with the following attributes:

- Champion engineering excellence across the organization and drive innovation.
- High customer empathy, our mission is to earn customer loyalty for lifetime.
- Technical acumen to influence the architecture and design of globally distributed fault-tolerant, self-managed systems and services.
- Strong communication and collaboration skills to partner with teams in Redmond, Hong Kong and Shanghai to define and deliver the next generation support experiences.
- Ability to strike an appropriate balance between business requirements and technical constraints.
- Strong experience with some of the following: Azure, .NET, WCF, Web API, ASP.NET, oData and SQL.
- 7+ years of software development experience with at least 3 years of experience in C# or C++.
- BS or MS degree in Computer Science or related engineering discipline.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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