Make Account Services
management at Microsoft Advertising
part of your career story!
is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.
is seeking a seasoned people leader to join the Advertising Services Group
to deliver world class customer service and drive revenue growth. A Services Manager
is responsible for managing and developing Account Managers
and Display Operations Managers-
the services professionals responsible for building relationships, overseeing campaigns, driving creative consultation, and growing the business of strategic US advertisers based in the Santa Monica
market. This position will also be responsible for working directly with strategic advertisers to continue to grow these accounts and ensure Microsoft Advertising
is exceeding its expectations related to Microsoft Advertising
service. The business environment demands that Managers
demonstrate a capability to plan and manage for both short and longer-term goals, ability to work effectively across groups and drive the vision of 'Customer Preference'
by consistently delivering value to customers, margin to the business and remaining relevant in an increasingly rigorous internal environment.
customer satisfaction through management of Microsoft Advertising
campaign commitments and resolution of customer issues
the boundaries of the known service models in pursuit of improved customer experiences at lower costs, while protecting the revenue and adSAT
of our largest advertisers
up sell, revenue growth from existing advertisers, excellence in creative consultation and execution
the sales team in delivering team revenue and yield targets
, coach and develop Services
team (approx. 6-8 direct reports)
and hire high-value talent into the Services
-A minimum of three years Services
experience with a blue chip or related communications company or agency
three years previous Sales/People Management
degree from an accredited college/university
track record of exceeding established goals on a consistent basis
decision making, organizational planning skills, and customer interaction experience
cross group organizational and collaboration skills
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