Retail Market Manager, Retail Stores in Baltimore, MD

TitleRetail Market Manager
LocationBaltimore, MD
DivisionRetail Stores
Date AddedMarch 21, 2015
Open Positions1

Technology enhances your life - your job should too. At Microsoft Retail Stores, that is what we believe. We are the hub of Microsoft's cutting-edge devices and services, here to provide customers with a world-class experience in this mobile-first, cloud-first world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Retail Stores team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join our journey - find your passion.

Job Summary:
The Market Manager will provide the overall operational direction for multiple store locations to achieve the consistent delivery of a world class customer experience provided by highly engaged, thoroughly knowledgeable, and top performing store teams. The Market Manager will improve the customer experience, increase employee engagement, escalate store performance, expand community outreach, and enhance talent development.

Summary of Essential Job Functions:
Ensure the highest level of customer experience across multiple stores by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
Develop, challenge, and motivate store Leadership teams and inspire them to lead their individual team results.
Create an environment where Store Managers are empowered leaders who deliver unique customer service solutions that are aligned with company goals and are the champions for employee achievement.
Drive overall sales and financial performance of the market by preparing, analyzing, and reconciling sales and financial reports; determining trends and areas of opportunity; communicating results and implementing improvements.
Develop and leverage internal and external partnerships and networks to maximize the achievement of market and store goals by identifying, leading, or supporting broader community outreach and involvement initiatives; engaging key Corporate partners in the development, execution, and evaluation of appropriate business plans and initiatives; and guiding associate efforts in these areas.
Initiate and lead business change efforts to maximize desired results; evaluate other competitive retailer practices; monitor the effectiveness and implementation of continuous improvement programs; and provide communication and feedback for process improvements within the organization.
Develop and implement strategies to attract and retain a highly skilled and engaged workforce by diagnosing total market and individual stores' strengths and opportunities; hiring and developing talent; supporting mentorship opportunities, skills development, and succession planning; and leveraging the capabilities of new and existing talent.
Build and sustain amazing relationships with all store teams, customers, vendors/suppliers, corporate partners, and community organizations.
Increase brand awareness and establish each store as an active local community partner and a trusted resource for both the business and individual consumer.
Foster a continuous learning environment that delivers the most knowledgeable and skilled teams in retail.
Engage, educate, excite, and empower both employees and customers alike with the same level of passion and commitment.
Smile, have fun, work hard and achieve success.

Minimum requirements:
5 Years Retail Leadership in a multi-unit consumer electronics and/or high-end retail environment experience.
Familiar and proficient with Microsoft products
College Degree Preferred.

Additional Skills and Abilities required:
Previous P&L responsibility
Significant travel will be required
Strong analytical, communication, and organizational skills
High level of attention to detail
Ability to remain positive, lead, and embrace change
Thrive in a fast paced, dynamic, public facing environment
Lifting with or without assistance (loading and unloading all those great products and carrying purchases out for our customers may be required!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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