is proud to have the opportunity to serve our military and offer an opportunity for you to do the same. The Microsoft Services
team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers' objectives through Microsoft
has seen an explosive growth in the adoption of Microsoft's System Center
suite of technologies.
this position, the candidate should have experience with Microsoft SharePoint Server
this position is targeted for a dedicated support role, candidates may be expected to also take on short term reactive support and proactive engagements where travel is required.
responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft
software on the client and server. The successful candidate will be capable of providing field technical support and proactive service presence for groups in the Microsoft Services
organization, including but not limited to Premier
and Professional Support
, Microsoft Consulting Services
, and escalation engineers. The Premier Field Engineer
acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services
and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate
must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
qualifications include: Superior
problem solving and troubleshooting skills at the System Engineer
level; exceptional customer service, overall communication and technical writing skills. Must
have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must
possess the ability to work independently with minimal management supervision and as part of a nationwide team of engineers; Demonstrated
aptitude for providing exceptional customer service in politically charged environments; Ability
to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability
to apply technology to improve existing products and systems at customers and for internal use; Ability
to actively participate in team support by proposing and implementing solutions; Assist
in developing strategies to gain additional Premier
support accounts by contacting and establishing relationships with Premier Support Managers
and Technical Account Managers
understanding of client/server, networking, and Internet
technologies fundamentals. Candidate
must possess superior knowledge and demonstrated technical proficiency in Microsoft SharePoint Server
2010 and 2013 planning, design and deployment, configuration, optimization, migration, best practices, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments. CISSP
certification will need to be achieved within one year of the contract. Certifications
in Core Solutions
of Microsoft SharePoint Server
2013 (331), Advanced Solutions
of Microsoft SharePoint Server
2013 (332), Configuring
and Administering Microsoft SharePoint
2010 (667/8) are highly preferred.
In addition, the successful candidate must possess excellent knowledge of protocols including use of troubleshooting tools - scripting, diagnostic tools, and log analysis. Five
or more years of experience in systems development, network operations, and software support or IT consulting. Five
or more years industry experience with Microsoft
products, effective learning skills, works well in a team environment, strong problem-solving skills.
expertise in more than one of the following products: Windows Server
, MS Cluster Server/Multi-vendor Cluster
implementations, Active Directory
, Internet Explorer
travel may be required. Travel
requirements vary regionally and could range from 10-50%. Candidates
must possess current passport or be able to obtain passport within 90 days of hire. They must be available for travel dispatch 24x7x365. Ideally
the candidate should be located in the San Antonio
, TX location.
This is a customer facing role and it requires an individual who is resourceful, proactive, self-driven, confident under pressure, and has demonstrated skill in both crisis management and expectation management.
The successful candidate must be a U.S. Citizen
who will be required to hold a US Government Security Clearance
at the DoD Secret Level
. The selected candidate must be able to start within 30 days of offer.
to meet Microsoft
, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
: This position requires verification of US Citizenship
to meet federal government security requirements.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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