Premier Field Engineer (Sharepoint), Services & Support in San Antonio, TX


TitlePremier Field Engineer (Sharepoint)
CategoryServices & Consulting
LocationSan Antonio, TX
DivisionServices & Support
Date AddedFebruary 11, 2015
Open Positions1

Microsoft Services is proud to have the opportunity to serve our military and offer an opportunity for you to do the same. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers' objectives through Microsoft products. Microsoft has seen an explosive growth in the adoption of Microsoft's System Center suite of technologies.
For this position, the candidate should have experience with Microsoft SharePoint Server products. While this position is targeted for a dedicated support role, candidates may be expected to also take on short term reactive support and proactive engagements where travel is required.
Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The successful candidate will be capable of providing field technical support and proactive service presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Recommended qualifications include: Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must possess the ability to work independently with minimal management supervision and as part of a nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Technical Requirements: Solid understanding of client/server, networking, and Internet technologies fundamentals. Candidate must possess superior knowledge and demonstrated technical proficiency in Microsoft SharePoint Server 2010 and 2013 planning, design and deployment, configuration, optimization, migration, best practices, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments. CISSP certification will need to be achieved within one year of the contract. Certifications in Core Solutions of Microsoft SharePoint Server 2013 (331), Advanced Solutions of Microsoft SharePoint Server 2013 (332), Configuring and Administering Microsoft SharePoint 2010 (667/8) are highly preferred.

In addition, the successful candidate must possess excellent knowledge of protocols including use of troubleshooting tools - scripting, diagnostic tools, and log analysis. Five or more years of experience in systems development, network operations, and software support or IT consulting. Five or more years industry experience with Microsoft products, effective learning skills, works well in a team environment, strong problem-solving skills.
Secondary expertise in more than one of the following products: Windows Server, Hyper-V, MS Cluster Server/Multi-vendor Cluster and SAN implementations, Active Directory, Internet Explorer, IIS, SQL
Overnight travel may be required. Travel requirements vary regionally and could range from 10-50%. Candidates must possess current passport or be able to obtain passport within 90 days of hire. They must be available for travel dispatch 24x7x365. Ideally the candidate should be located in the San Antonio, TX location.
This is a customer facing role and it requires an individual who is resourceful, proactive, self-driven, confident under pressure, and has demonstrated skill in both crisis management and expectation management.
The successful candidate must be a U.S. Citizen who will be required to hold a US Government Security Clearance at the DoD Secret Level. The selected candidate must be able to start within 30 days of offer.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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