help customers realize their full potential through accelerated adoption and productive use of Microsoft
technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer
and Partner Experience
, serving as the customer advocates within Microsoft
and driving customer-centric product improvement.
A Platforms PFE
will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Utilize
knowledge of the customer environment to resolve issues in a timely manner.
escalations and sub-cases to ensure timely and high quality resolution of all issues.
and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
relationships with technical directors or lead architects for the supported technologies resulting in more participation in planning and improved satisfaction in support.
with the Technical Account Manager
and Program Manager
to effectively manage critical situations including documented action plans and daily status updates for the customer and Microsoft
a working relationship with Microsoft Consulting Services
and Premier Field
staff that results in enhanced cooperation and mutual support in achieving each other's goals.
formal post-mortem process on closure of critical issues. Initiate
and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
in early assist for key products in order to maintain product knowledge and ensure delivery of high quality support to Alliance customers.
with delivery of supportability reviews for your customers. Write
technical articles for the Knowledge Base
and white papers.
- A 4-year technical degree or equivalent work experience, plus 3 years' experience in technical support in an Enterprise
environment is required.
technical competence with Activity Directory
, Platform Technologies
and infrastructure services are required.
working knowledge of Windows Server
, Identity Management
, and Client Technologies
technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues.
organization, time management, project management and negotiation skills desired.
The successful candidate must be a U.S. Citizen
and have an active US Government Top Secret Security Clearance
with access to Sensitive Compartmented Information
based on a Single Scope Background Investigation
) with polygraph.
The position will require travel to customer's sites. The selected candidate must be able to start within 30 days of offer acceptance..
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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