PLANNER - MICROSOFT RETAIL, Marketing in Redmond, WA

LocationRedmond, WA
Date AddedDecember 5, 2014
Open Positions1


Technology enhances your life - your job should too. At Microsoft Retail Stores, that is what we believe. We are the hub of Microsoft's cutting-edge devices and services, here to provide customers with a world-class experience in this mobile-first, cloud-first world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Retail Stores team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join our journey - find your passion.

Do you have a passion for retail? Do you think your talent is what we need to help forge a Retail Stores' path at Microsoft? The opportunity to build something new in business does not come along very often, so if the idea of starting something from scratch and seeing how large of an impact it can have is appealing to you, the Microsoft Retail Stores organization might be the right place. With fourteen stores open and more to come, the Microsoft Retail Stores team is looking for a dynamic, self-starter who can blend the skills of big, strategic thinking, with those of operational excellence to help establish the rhythm of this retail startup.


- Develop product forecasts and item life cycle management to ensure MS Store can realize our revenue and profit goals. Demonstrated by achieving an In Stock Percentage of 99.0%, and a mark-down rate of no more than 9%.
- Develop and maintain the 6 month rolling forecasts for a given product category (PC's, Phones, Gaming, PC Accessories). This forecast will be revised and analyzed weekly.
- Continuously improving forecasting techniques, method, and approach.
- Develop and track key forecasting KPI's, such as forecast and mix accuracy, on a monthly basis.
- Partner closely with the MS Store Merchant on assortment decisions to effectively manage sku set up, pricing, and End of Life plans.
- Track customer returns rates by product. Partner with the Merchant to ensure our returns allowances are reasonable and are effectively being maximized.
- Partner closely with MS Supply Chain team to ensure 99.0% In Stock Percentage metric at a sku/outlet level.
- Assemble and analyze all data pertinent to reflect impact of promotions, pricing changes, seasonality, New Store Openings, and other factors to develop continually-improving future forecasts.
- Establish and utilize best practices (statistical models and software tools) in creating forecasts
- Make recommended adjustments to forecast based on changes in demand and market trends.
- Work with Supply Planning team to develop DOH targets based on current product performance and allocation practices when necessary.
- Manage the product's lifecycle in the POS and Replen systems. Daily updates required as necessary at a sku/outlet level.
- Work closely with the Planogram team to detail the start & end of each product's lifecycle and product placement.
- Work with fulfillment team on a weekly basis to ensure that customers are meeting their forecasted targets for the month.


- Analytical Problem Solving - identifying patterns of causal relationships, breaking down problems into simple terms, and systematic in the approach to solving simple and complex problems, always staying focused on solving real-world problems and/or advancing the state of the art.
- Cross-Boundary Collaboration - effectively working with individuals and organizations outside of one's immediate work area or span of control.
- Building Customer and Partner Relationships - the ability to develop solid, long-term relationships with customers, partners, and clients. Demonstrating a deep understanding of the customer/partner/client's business and organization to establish mutually beneficial relationships that are based on trust.
- Global Process Management - the ability to engage in and manage global processes to achieve a high level of efficiency and effectiveness with the end customer in mind.


- BS/BA in Accounting, Business, Supply Chain Management, or related area.
- 6-8+ years of demand planning, or related experience, within a Retail environment.
- Proven experience with demand management/forecasting tools, forecasting processes in sales, marketing operations, finance, manufacturing and supply chain issues
- Strong analytical capabilities.
- Previous experience working directly with vendors, merchants, and supply chain organizations.
- Extensive spreadsheet analysis and strong mathematical abilities
- Good communication and team-building skills.
- Highly detail oriented.
- Effective in a fast paced, changing environment.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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