PFE, Services & Support in Rochester, NY

CategoryConsulting services
LocationRochester, NY
DivisionServices & Support
Date AddedFebruary 19, 2015
Open Positions1

Preferred Location: New York City Area or Northern NJ. Will consider qualified candidates in New York State and Philadelphia area as well.

Are you ready to be a rock star? Do you enjoy supporting Microsoft technologies and sharing technical information with others? Look no further, you found the right career opportunity.

Premier Field Engineers (PFE) provide technical support for Microsoft's Premier customers through onsite support services. PFEs partner with Commercial Technical Support (CTS) to drive customer health and strengthen Microsoft technology adoption. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.

The ideal candidate should have 3-5+ years of experience with Exchange Server 2007, Exchange Server 2010, Exchange Server 2013 or Exchange Online.

Responsibilities include:
- Act as a resource for on-going Exchange Messaging planning and deployment.
- Help with analysis of migration to new Exchange Server environments.
- Provide Exchange Server knowledge transfer and training for customer's existing support staff.
- Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
- Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.
- Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting.
- Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.
- Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission.
- Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals.
- Execute formal post-mortem process on closure of critical issues.
- Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

Required Skills and Experience:
Experience with the following technologies:
- Exchange Server 2007 including experience implementing and troubleshooting Cluster Continuous Replication, Single Copy Cluster and Local Continuous Replication.
- Exchange Server 2010 including experience implementing and troubleshooting Database Availability Groups.
- Practical experience troubleshooting Exchange Server and Windows Server performance problems.
- Outlook 2010, Outlook 2007 & Outlook 2003
- Experience delivering and/or authoring technical training
- College degree, preferably in Computer Science. Will consider related equivalent experience.
- Ability to work independently with minimal management supervision
- Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.

- Microsoft Office 365
- Microsoft Lync Server
- Active Directory (architecture, design, disaster recovery and troubleshooting), IIS, ISA & TMG.
- Debugging skills in the Windows Platform
- Up to date with Windows 8 client
- Experience with network captures and network troubleshooting
- PowerShell V2 skills including scripting


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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