: New York City
Area or Northern
consider qualified candidates in New York State
area as well.
Are you ready to be a rock star? Do you enjoy supporting Microsoft
technologies and sharing technical information with others? Look
no further, you found the right career opportunity.
Premier Field Engineers
) provide technical support for Microsoft's Premier
customers through onsite support services. PFEs
partner with Commercial Technical Support
) to drive customer health and strengthen Microsoft
technology adoption. PFEs
act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services
and corporate customers, including issues escalated to the highest levels of management.
The ideal candidate should have 3-5+ years of experience with Exchange Server
2007, Exchange Server
2010, Exchange Server
2013 or Exchange Online
as a resource for on-going Exchange Messaging
planning and deployment.
with analysis of migration to new Exchange Server
- Provide Exchange Server
knowledge transfer and training for customer's existing support staff.
timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage
escalations and sub-cases to ensure timely and high quality resolution of all issues.
and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.
relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting.
with Premier Technical Account Managers
to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft
working relationships within the PFE Organization
that result in increased cooperation and mutual support in fulfilling our customer mission.
a working relationship with MCS
and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals.
formal post-mortem process on closure of critical issues.
and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
with the following technologies:
- Exchange Server
2007 including experience implementing and troubleshooting Cluster Continuous Replication
, Single Copy Cluster
and Local Continuous Replication
- Exchange Server
2010 including experience implementing and troubleshooting Database Availability Groups
experience troubleshooting Exchange Server
and Windows Server
2007 & Outlook
delivering and/or authoring technical training
degree, preferably in Computer Science
consider related equivalent experience.
to work independently with minimal management supervision
to manage challenging technical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
- Microsoft Office
- Microsoft Lync Server
- Active Directory
(architecture, design, disaster recovery and troubleshooting), IIS
skills in the Windows Platform
- Up to date with Windows
with network captures and network troubleshooting
V2 skills including scripting
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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