enhances your life - your job should too. At Microsoft Retail Stores
, that is what we believe. We are the hub of Microsoft's
cutting-edge devices and services, here to provide customers with a world-class experience in this mobile-first, cloud-first world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Retail Stores
team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join
our journey - find your passion.
The Microsoft Store
(www.microsoftstore.com) has become one of the largest and fastest growing retailers of Microsoft
products on a worldwide basis and is poised for significant growth in FY15. Our online Store
, along with our physical stores, is key to helping Microsoft
connect directly with our customers and showcase our products. Our mission is to make Microsoft Store
the best place to learn about, purchase and get the most out of our products. Our team is rapidly evolving and we are looking for high caliber talent to help drive our biggest category, Microsoft Office
. We want people who have a bias for action, a desire to drive world class digital marketing and storytelling, a laser-sharp focus on delivering a best-in-class customer experience and a passion for Microsoft
is a key driver of growth and profitability for Microsoft Store
and has the largest global footprint of all the product categories, available for purchase in over 200 markets. As the Assistant Office Category Manager
, you'll transform the Office
customer experience around the world through storytelling, content, site optimization, campaigns, offers, service offerings and more. You will help measure, manage and report out on site and business performance, including traffic, conversion and revenue goals. You will partner closely with and share key insights and action plans with the Store International
team, the Office PMG
, and Store Production
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
a world class customer experience on Store
.com and across other Office Direct/e-commerce
, execute and rapidly evolve the Microsoft Store
experience and merchandising by making data driven decisions based on site analytics, site optimization and testing.
and deliver innovative and effective storytelling, content, and purchase flows.
closely with International Online Store
managers, Store Production
, Store Demand Gen
and - Store Analytics
teams to extract key insights and identify and prioritize opportunities to improve the customer and purchase experience and site performance.
site optimization, merchandising and customer insights with Store
.com and Office PMG
with Microsoft Store
'brick and mortar' partners to align campaigns, offers, and strategic priorities.
'voice of the customer' inputs into marketing and merchandising insights and action plans.
cross-team efforts to define and launch seasonal offers, campaigns, new products and site assets/content for the Office
the Sr. Office Category Manager
in analyzing and reporting out on site and category performance to Store
and Office PMG
team and Office PMG
to focus on the customer and deliver a world class customer experience.
- 5-7+ years of experience in a consumer focused business, consumer retail, digital marketing and/or e-commerce.
preferred, but not required.
understanding of digital marketing metrics and principles (SEO
, conversion, traffic, etc.)
in site optimization and web analytics, including analytics tools (Omniture
quantitative and qualitative analytical skills and comfort using Excel
to extract insights from complex data sources and patterns, and translate the insights into action and decisions
track record of driving decisions and results in an agile and dynamic environment with rapid product launch cycles
as an exceptional partner to internal business groups and cross-functional teams
working with international teams/Microsoft
subsidiaries, strongly preferred.
management skills, including ability to structure a work back plan, drive key stakeholders towards a deadline and keep track of multiple work streams
- A character that exemplifies integrity, honesty, openness, collaboration, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect
and passion for doing the right thing for our customers
thinker with an entrepreneurial spirit and talent for influencing change
for working within established, complex processes and with multiple sets of stakeholders
written and verbal skills, both for communicating clearly to our customers and for communicating to executive stakeholders across different teams.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
HQ - Retail
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