Marketing Operations Program Manager
for Windows Servicing
is looking for a new team member who is passionate about the end-to-end Windows
customer experience. We're
looking for someone who wants build new and better ways to service and support Windows
. As Operations Program Manager
, you will represent the marketing strategy and plan as you work with sustaining engineering (CXE
and Windows Update
) as well as our customer support organization (CSS
) to ensure a great post-sale customer experience. You will impact the experience of millions of customers!
Be the voice of the business into planning Windows
servicing and support policies
with sustaining engineer and customer support to manage the sales and support lifecycle policy for Windows
the visions and strategy for future versions of Windows
or our next generation support offerings.
ways to maximize customer installation of updates
the overall cadence of marketing to CSS
interactions including executive reviews, budgeting and planning
marketing activities related to consumer security, including representing the business related to updates of first and third party anti-malware apps
with PR to respond to customer and analyst servicing related inquiries
in product management or marketing operations program management, especially related to new product launches.
with support policies and/or operational requirements across products is helpful
in business planning and budgeting
cross-group coordination experience, strong executional discipline, and exceptional communication skills (verbal and written)
To manage the variety of responsibilities and deliverables required of this position, you must be highly organized and have strong problem solving skills
with the Windows
business is highly preferred.
: 3-5 years of product management, operations program management, and/or business planning experience are requested.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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