Our retail store team members must possess excellent product knowledge with our products and need the skills to be able to deliver world class demonstrations and sales experiences. As a Learning Specialist
, you are responsible for making sure your store team is capable of delivering these incredible customer experiences by building and driving a culture of continuous learning within your store.
Your purpose is to support the growth of each of your team members to realize their full potential, so that they can help our customers do the same. You will report directly to the Store Manager
and will oversee role, product, demo, and sales learning for all team members in your store. You will also work with the Market Learning
leader who will help you drive both the corporate and market priorities to ensure alignment with overall strategic objectives.
If you are passionate about technology and enjoy empowering others - this could be the perfect role for you.
execution and readiness of all learning initiatives (ex. product launches, sales skills, etc.).
the Microsoft Store
culture, mission, and values.
with HQ Learning Team
to understand and execute learning priorities.
a superior level of knowledge of devices and services that we carry in store.
of new learning material and support team readiness prior to launches.
daily team learning workshops before or after business hours.
the product and service knowledge, skills, and capabilities of each team member.
weekly one-on-one check-ins with each team member to mentor and assess progress.
team members on sales skills and habits after analyzing sales results.
with management team to help Develop
action-plans to get team members to their next level of progress.
on-the-floor sales and product coaching after customer interactions.
team members navigate product category expertise paths
the learning experience and mentorship for new-hire and promoted team members.
as the go-to for product and service learning support for all team members.
team members to the right learning tools and resources as needed.
team learning progress through the Learning Management System
team is 100% compliant with all compliance learning modules.
team members how to execute demos and experiences throughout the store.
the set-up and upkeep of all demo experiences.
o Own Personal Training
readiness and execution.
the development of a team of Personal Trainers
presenters that can deliver outstanding sessions.
and report learning metrics that drive performance results.
yourself so that you can continue to develop others.
o You love our products and are a brand evangelist
o You lead by example and take pride in your work
o You enjoy helping and developing others
o You love to learn and willingly experiment with new things daily
o You understand our competitive environment and like to win
o You create fun environments and energize people through your passion
o You are proactive problem solver; find solutions to issues and resolve them before others even notice
o You believe early is on time and on time is late
you can do
strong 360 relationships and lead through influence
in front of large groups and motivate through storytelling
and teach complicated topics easily
effectively in-person and virtually
performance goals and motivate people to accomplish them
others to love our products and our company
the Microsoft Store
culture, mission, and values
o 3-5 years of retail leadership experience in a consumer electronics and/or high-end environment.
o 3-5 years in a people development role as a teacher, mentor or coach.
o 3-5 years of product demo and selling experience.
understanding of Microsoft
, Windows Phone
, and services).
degree preferred or equivalent work history.
be able to work your regularly scheduled shift.
be able to travel and be mobile throughout our stores.
be able to lift products with or without assistance.
o The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
o They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
o All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
is an Equal Opportunity Employer
) and strongly supports diversity in the workplace.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft