Learning Specialist, Retail Stores in Huntington Station, NY


TitleLearning Specialist
CategorySales
LocationHuntington Station, NY
DivisionRetail Stores
Date AddedDecember 5, 2014
Open Positions1

Overview
Our retail store team members must possess excellent product knowledge with our products and need the skills to be able to deliver world class demonstrations and sales experiences. As a Learning Specialist, you are responsible for making sure your store team is capable of delivering these incredible customer experiences by building and driving a culture of continuous learning within your store.

Your purpose is to support the growth of each of your team members to realize their full potential, so that they can help our customers do the same. You will report directly to the Store Manager and will oversee role, product, demo, and sales learning for all team members in your store. You will also work with the Market Learning leader who will help you drive both the corporate and market priorities to ensure alignment with overall strategic objectives.

If you are passionate about technology and enjoy empowering others - this could be the perfect role for you.

Responsibilities
o Drive execution and readiness of all learning initiatives (ex. product launches, sales skills, etc.).
o Promote the Microsoft Store culture, mission, and values.
o Partner with HQ Learning Team to understand and execute learning priorities.
o Maintain a superior level of knowledge of devices and services that we carry in store.
o Deployment of new learning material and support team readiness prior to launches.
o Lead daily team learning workshops before or after business hours.
o Assess the product and service knowledge, skills, and capabilities of each team member.
o Conduct weekly one-on-one check-ins with each team member to mentor and assess progress.
o Coach team members on sales skills and habits after analyzing sales results.
o Consult with management team to help Develop action-plans to get team members to their next level of progress.
o Provide on-the-floor sales and product coaching after customer interactions.
o Help team members navigate product category expertise paths
o Oversee the learning experience and mentorship for new-hire and promoted team members.
o Act as the go-to for product and service learning support for all team members.
o Connect team members to the right learning tools and resources as needed.
o Report team learning progress through the Learning Management System (LMS).
o Ensure team is 100% compliant with all compliance learning modules.
o Teach team members how to execute demos and experiences throughout the store.
o Oversee the set-up and upkeep of all demo experiences.
o Own Personal Training and Workshop readiness and execution.
o Support the development of a team of Personal Trainers and Workshop presenters that can deliver outstanding sessions.
o Review and report learning metrics that drive performance results.
o Learn yourself so that you can continue to develop others.

Who you are
o You love our products and are a brand evangelist
o You lead by example and take pride in your work
o You enjoy helping and developing others
o You love to learn and willingly experiment with new things daily
o You understand our competitive environment and like to win
o You create fun environments and energize people through your passion
o You are proactive problem solver; find solutions to issues and resolve them before others even notice
o You believe early is on time and on time is late

What you can do
o Develop strong 360 relationships and lead through influence
o Present in front of large groups and motivate through storytelling
o Learn and teach complicated topics easily
o Communicate effectively in-person and virtually
o Set performance goals and motivate people to accomplish them
o Convince others to love our products and our company
o Live the Microsoft Store culture, mission, and values

Experience
o 3-5 years of retail leadership experience in a consumer electronics and/or high-end environment.
o 3-5 years in a people development role as a teacher, mentor or coach.
o 3-5 years of product demo and selling experience.
o Deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services).
o College degree preferred or equivalent work history.

Other
o Must be able to work your regularly scheduled shift.
o Must be able to travel and be mobile throughout our stores.
o Must be able to lift products with or without assistance.

Disclaimer
o The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
o They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
o All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
o Microsoft is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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