The Fraud Specialist
position, which sits within the Microsoft Commerce Platform's Risk Team
, manages fraud detection, investigation, prevention, and mitigation strategies on behalf of numerous Microsoft
businesses that provide online products and services to a global customer base. These businesses include internationally known brands such as Bing Ads
365, Windows Store
, Windows Phone Store
, Xbox Live
, Microsoft Store
, and many others.
The Fraud Specialist
role is part data analyst, part investigator, part strategist, part program manager, part negotiator, part firefighter. Creativity
, passion and tenacity are necessary traits for the successful Fraud Specialist
day we are presented with situations that require unique and well considered responses in order to foil relentless fraud attacks. We are the front line of defense for our company in the large and growing ecommerce space. Because
of this, we are looking for a top notch Fraud Specialist
to join our team.
maintain subject matter expertise on fraud detection, prevention and mitigation for the various business models utilized by each business. Each Fraud Specialist
will concentrate on at least one business group, while simultaneously maintaining a working knowledge of several others in order to support team efforts as needed. Fraud Specialists
are held accountable for meeting key performance indicators for their focus businesses.
must have the ability to obtain, parse and evaluate large data sets in order to segment fraudulent from non-fraudulent payment events, and further employ strong data analysis skills to devise new risk rules for real time and post-real time decisioning. The majority of data used by the Investigations
team is housed in SQL
databases, or within Microsoft's
internal Big Data
solution. Fraud Specialists
must have or obtain skills to query for and analyze necessary data those realms.
collaborate closely with the Decision Science
and Partner Engagement
teams to drive strategies involving both real time and post-real time risk decisioning, manual review strategy, and collaborative efforts with the various business groups. These strategies must effectively protect Microsoft's
bottom line from fraud attacks while also maintaining or improving customer experience for legitimate customers. Fraud Specialists
must have the ability to collaborate with and influence team members with varying points of view in order to derive strong solutions to complex problems requiring expertise from multiple stakeholders.
must employ strong written and verbal communication skills in order to convey information to colleagues, business groups, and members of the leadership team regarding current fraud vectors, trends, and detection, prevention and mitigation strategies. Additionally
, Fraud Specialists
are expected to lead bi-weekly "Fraud Sync
" meetings for the purpose of ensuring all Risk
stakeholders, including member of the leadership team, are aligned regarding current fraud vectors, strategies, and action items.
degree, or equivalent experience
- 1+ years of SQL
query script coding, or equivalent database experience
- 1+ years of Excel
experience, including the use of pivot tables, charts and lookups
- 1+ years of experience leveraging data in investigations (criminal, civil or other investigations)
fraud experience preferred
data analysis skills involving moderate to large data sets
to clearly communicate information to stakeholders in an individual or group setting
to move seamlessly across multiple challenges in a very fast-paced environment
- Big Data
to influence without authority
in network and security, especially in the context of cloud services, online advertising and/or mobile app marketplaces
with fraud and risk involving the CNP
sale of physical goods sold online
to meet Microsoft
, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check
: This position will be required to pass the Microsoft Cloud
background check upon hire/transfer and every two years thereafter.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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