US Enterprise Services
- North Central District Services Sales Manager
Microsoft Enterprise Services
help customers realize their full potential through accelerated adoption and productive use of Microsoft
technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving
the overall Customer
and Partner Experience
as the customer advocates within Microsoft
customer-centric product improvement.
The Services Sales Manager
) is a highly motivated, result driven and dynamic leader that can motivate a team to drive new and renewal business of Microsoft Solutions
to our top customers helping them realize the potential use of their Microsoft
responsibilities include: Developing
, coaching and maintaining a highly successful sales team that produces a healthy Microsoft Enterprise Services
development of account business/growth plans; Increasing
customer satisfaction; Meeting
externally billed services revenue commitments; Involvement
in offering deployment and sales readiness efforts; Partnering
closely with the Enterprise Services Resource Practice Mangers
and HQ Sales
teams and Operations
; and Managing
sales efforts including enterprise annuity business, sales processing, sales forecasting, penetration tracking and reporting and overall sales execution for their area of responsibility.
In addition, in order to understand the client business objectives, to ensure the delivery of quality services engagements, and to continuously benchmark and evolve the business over time, the SSM
will drive interaction with clients at all levels of the organization.
The leadership outcome should result in Services
business growth and ultimately long-term, predictable revenue growth. Success
is measured by Services Sales
quota/plan and Rhythm
of the Business Scorecard
metrics that are met or exceeded (as defined by FY commitments; by meeting or exceeding sales team targets; by the effective use of empowerment; by demonstration of sound business judgment; and by positive feedback or scores/ratings on Manager Feedback
(Workgroup Health Index
role adds value to customers by providing an executive presence and continuity to customers at the subsidiary or district level. Success
in this regard is measured by customer satisfaction scores and anecdotal feedback, an expanded # of customer contacts and increased Services
penetration into other areas of the customer's business.
candidate must have reference ability experience growing and managing an enterprise services pipeline. The candidate must have superior, expert business development and business management skills. The candidate should demonstrate an expert level of proficiency in conflict and negotiation management. Depth
of experience in a variety of applicable technologies is recommended and strong services business knowledge is needed. This individual must be able to understand and articulate Microsoft's
strategy and vision to a variety of audiences. Knowledge
of Enterprise Services Sales
frameworks is preferred. The ideal candidate will have credibility with enterprise customers, deep solutions and selling experience and flexibility. Demonstrated
ability to lead through a position of influence is a requirement of the position as is strategic thinking, demonstrated results, and the capability to transform organizations.
a team of Services Executives
in an extremely competitive market
and sell high value service capabilities and offerings which drive Microsoft
product sales and product deployments in the Enterprise
and manage a professional Enterprise Services
organization while motivating people, supporting Microsoft
diversity efforts, attracting and retaining great talent and developing quality/capability of services professionals.
quality execution of customer services, strategies, capabilities, and offerings with a high customer value in the industry.
and maintain executive relationships with customers, and Enterprise
The candidate will have a minimum of 10 years or more working experience in sales management and/OR services business development/delivery combined with a BA/BS
degree or equivalent work experience.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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