DATACENTER OPERATIONS MANAGER, Cloud and Enterprise Engineering in Des Moines, IA

LocationDes Moines, IA
DivisionCloud and Enterprise Engineering
Date AddedJanuary 16, 2015
Open Positions1

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Fingerprint Background Check: This position will be required to pass a customer required Fingerprint Background Check.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Microsoft Cloud Infrastructure and Operations is the engine that powers Microsoft's cloud services. The team is responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability.

We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Candidates must be able to meet customer security screening requirements as indicated for this role. Customer screening requirements may include additional items such as, but not limited to: specialized agency background checks (either national or local) and fingerprinting. All employees hired into roles supporting Cloud Offerings will also be required to pass Microsoft background checks prior to the start of employment and every two years thereafter.

As the Datacenter Operations Manager you will have responsibility for a single large datacenter facility, or several small datacenter environments in a given geographic area as part of the Data Center Solution's (DCS) Hosting Services Delivery Team. The team consists of highly skilled members who ensure the successful delivery of best-in-class hosting services to Microsoft's product groups; such as Bing, Azure, Hotmail, O365, and Microsoft's corporate infrastructures. As the Datacenter Operations Manager of the site(s) you will be responsible for leading the on-site team or teams in the implementations of standard operating processes. Additionally, you are accountable for the Critical Environment Engineers, IT Operations Leads and Analysts efficiency against Service Level Agreements (SLA), Key Performance indicators (KPI), customer expectations, and helping guide & improve their skill-sets to drive service delivery. You may also be tasked with performing/managing special DC infrastructure projects, contributing to global process development, and/or assisting with service design. You will represent Data Center Services during technical escalations occurring in your respective site(s). Persons in this role will be responsible for the coordination and communication of activity among site teams, management teams, and customers, during challenging & broad high-pressure scenarios.

Roles & Responsibilities:
As a Data Center Services, Datacenter Operations Manager, you will have the opportunity to manage a team or teams supporting Microsoft's key services, such as Bing, Azure, Hotmail, O365, and other Microsoft corporate infrastructures within a Microsoft Production Enterprise Datacenter (DC) or leased Colocation. You may be responsible for managing facilities critical environment operations and will be responsible for providing information technology (IT) services and leadership. This role will primarily support OS, server hardware, and DC infrastructures in enterprise datacenters and leased colocations. You will also provide ancillary support for enterprise class networking and storage infrastructures - all in a 24x7x365 environment.

The Datacenter Operations Manager will help establish a customer experience strategy working with Regional and Global Data Center Services Management teams, as well as local IT Operations, and Critical Environments teams.

Managing the On-Site Operations team(s) includes both direct employee performance management and indirect vendor performance management (via vendor contracts and relationships) for resources in your site(s). Also, you may provide applicable management of relationships with leased facilities landlords. The above will be vital to your success. High levels of professionalism, communication, coordination and customer service principles are essential for the Datacenter Operations Manager. Datacenter Operations Managers will lead and support Datacenter Programs and projects within their site(s) and globally.

Datacenter Operations Managers will have the opportunity to grow and share technical expertise via mentoring and training of other engineers, leads, and analysts and guiding less experienced team members. You will be expected to frequently draw on your depth of experience and expertise to offer solutions to complicated problems. Persons in this role will also be expected to contribute to global processes, service design and development. Datacenter Operations Managers will also be required to take on additional tasks as assigned by regional and global management.

Datacenter Operations Managers perform a key role between Vendor Operators and Microsoft, collecting information regarding capacity management, forecasting, and planning. You will be dealing with local vendors like HP, DELL, and others as specific to the region.

The Datacenter Operations Manager will be responsible for the flawless operation of Datacenters and ancillary infrastructure. You will be the authoritative Datacenter operations personnel in the identified facilities, working with business and product groups to deliver on service uptime targets.

You will partner with product and operations groups delivering infrastructure solutions to drive market expansion. Projects can be range from service capacity expansion to complex site or smaller node builds. At times, you will be required to lead and provide inputs on the local code of practice.

In terms of corporate governance, you will work with finance, audit, and risk to ensure financial adherence, compliance and certifications goals are achieved. A requirement to budget and track operating expenditure is a requisite.

A streamlined supply chain is essential in any data center operation. You will support this activity by working closely with procurement, logistics teams, and tax to ensure smooth clearance and transportation of equipment. And the support of RMA processes for both networking and server components.

With our mission being: "DCS is Microsoft's DC Provider of Choice" you will work with individuals and teams of various disciplines across the IT and CE services spectrum. Excellent customer service, interpersonal awareness, and communication skills will be pivotal in bringing your technical and leadership abilities to life, while supporting Microsoft's future success!

Skills & Qualifications:
Multi-Lingual: Proficient in communications in English and a second language, both in speech and written communications.
Must be able to both operate as a member of a larger global team while fostering a culture of teamwork for his/her respective local team(s).
Requires excellent inter-personal, communication and presentation skills.
Proven track record of both internal and external vendor management in maintenance based contracts.
Proven track record in process and procedure development and execution.
Proven success and experience in recruiting, promoting, training, disciplinary actions, and other basic management functions.
Demonstrated ability to lead a team to deliver against Company/Group Vision and Strategic Initiatives.
Lead and provide direction to his/her team specific to delivering services in a dynamic hosting environment

Experience required:
Certifications and Accreditations
oStrong working knowledge and understanding of IT infrastructure such as servers, SANs, storage, and networking. - Required
o>2 Years vendor management and/or hiring experience to ensure the Datacenter facilities are properly staffed to deliver against established availability and performance SLA's and KPI's. - Required
oUnderstanding and ability to describe concepts in redundancy as they apply to electrical and cooling systems (2N, N+1, N+2) - Preferred
oBasic understanding and ability to describe the differences between a Static (battery) UPS and Rotary or Continuous Power Supply - Preferred
oBS/BA in Electrical/Mechanical Engineering, Computer Science, Math, Telecommunications or equivalent education - Preferred
oITIL v3 Foundation and/or MOF Certifications - Preferred

Industry Experience & Skills
oREQUIRED - >2 Years management experience in a production, mission-critical, revenue-dependent, 24x7 Datacenter environment.
oREQUIRED - >2 Years experience with N+1 or better data center environments a must.
oREQUIRED - Leadership and effective coordination capability to deliver upon Statements of Work
oREQUIRED - Strong written, verbal, and interpersonal communication skills
oREQUIRED - Ability to coordinate and host conference calls and escalation bridges with internal customers and senior management
oREQUIRED - Proficiency with MS Office Applications
oREQUIRED - Flexibility to work off-shifts as requested or dictated by the flow of business
oREQUIRED - Strong understanding of Ticketing or Workflow Management Systems and Tools
oREQUIRED - Proven ability to deliver tasks on-time and adherence to deadlines.
oREQUIRED - Proven ability to apply clear critical thinking in complex, stressful situations.
oPreferred - >2 Years experience in enterprise grade Datacenter design and layout with specific experience in large Internet operations environments, banking, business continuity providers, or financial institutions a solid plus.
oPreferred - Familiarity with Project Management principles
oPreferred - Strong experience with Health and Safety Risk Assessments and Control Measures
oPreferred - Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure deployment projects.
oPreferred - Experience in managing compliance controls and security in a Datacenter or leased colocation

Reporting and Communication Frequency
oDaily - Deployment Services Program Management
oDaily - Regional Datacenter Manager
oWeekly - Director of Deployment Services
oWeekly - Capacity Planning and Standards Program Management
oMonthly - Director of Data Center Services
oMonthly - Other Microsoft Datacenter Operations Managers
oQuarterly - Service Operations Management

Microsoft is an Equal Opportunity Employer (EOE) and strongly supports diversity in the work place.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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