Consumer Services Advisor, Retail Stores in Jacksonville, FL

TitleConsumer Services Advisor
LocationJacksonville, FL
DivisionRetail Stores
Date AddedMarch 19, 2015
Open Positions1

Job Title: Consumer Services Advisor
Division: Retail Stores
Location: Location Unspecified

Technology enhances your life - your job should too. At Microsoft Retail Stores, that is what we believe. We are the hub of Microsoft's cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Microsoft Retail Stores team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join our journey - find your passion.

As a Microsoft Retail Services Advisor, you will help both individual and business consumers realize their full potential through accelerated adoption and productive use of Microsoft technologies and services. Your customer relationship and problem solving abilities will earn the trust of customers and coworkers alike as you engage, educate, excite and empower those around you.

Key Responsibilities
Customer Focus
Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.
Ability to assess customer support needs when they arrive by listening, and provide solutions to customers stated and unstated needs.
Be empathetic toward customers while diagnosing, repairing, and supporting issues.
Provide personal training for new and existing customers, helping them acquire knowledge and skills to build and enhance knowledge of devices and services.
Technological Capability
Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate.
Maintain an elite level of product knowledge in all Microsoft retail products, devices and services offerings.
Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices.
Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization.
Collaborate with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.

Additional Skills and Abilities Required
Have a love for Microsoft, be a brand evangelist, and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services).
Excellent time management skills and a high-level attention to detail.
Lead by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion while maintaining composure and customer focus while tinkering, troubleshooting and solving issues.
Have excellent verbal and written communication skills and a high-level attention to detail.
Thrive in a fast-paced, dynamic and public-facing environment, driven to get results by directing a team.
Flexibility with your schedule as hours will be based on business needs.

Qualifications and Experience
College degree is a plus and prior experience with retail sales, hospitality or high-level customer service experience preferred.
Microsoft and/or other technology certifications are preferred.
Passion for and usage of Microsoft products and technology.
Superior customer service/people rapport building skills, both 1:1 and in a group environment.
Exemplary presentation, problem-solving, and multi-tasking abilities.
Teaching or training experience is a plus.
Thrive in a fast paced, dynamic, public facing environment, and must be a team player with the ability to get along with others.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

"Existing- Retail"
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