: Consumer Services Advisor
: Retail Stores
: Location Unspecified
enhances your life - your job should too. At Microsoft Retail Stores
, that is what we believe. We are the hub of Microsoft's
cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Microsoft Retail Stores
team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join
our journey - find your passion.
As a Microsoft Retail Services Advisor
, you will help both individual and business consumers realize their full potential through accelerated adoption and productive use of Microsoft
technologies and services. Your customer relationship and problem solving abilities will earn the trust of customers and coworkers alike as you engage, educate, excite and empower those around you.
customers discover, enable and implement high-value Microsoft
technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.
to assess customer support needs when they arrive by listening, and provide solutions to customers stated and unstated needs.
Be empathetic toward customers while diagnosing, repairing, and supporting issues.
personal training for new and existing customers, helping them acquire knowledge and skills to build and enhance knowledge of devices and services.
and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate.
an elite level of product knowledge in all Microsoft
retail products, devices and services offerings.
learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices.
deliver high standards of sales and service, supporting the strategies of the Microsoft Retail
with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.
and Abilities Required
a love for Microsoft
, be a brand evangelist, and have a deep understanding of Microsoft
, Windows Phone
, and services).
time management skills and a high-level attention to detail.
by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion while maintaining composure and customer focus while tinkering, troubleshooting and solving issues.
excellent verbal and written communication skills and a high-level attention to detail.
in a fast-paced, dynamic and public-facing environment, driven to get results by directing a team.
with your schedule as hours will be based on business needs.
degree is a plus and prior experience with retail sales, hospitality or high-level customer service experience preferred.
and/or other technology certifications are preferred.
for and usage of Microsoft
products and technology.
customer service/people rapport building skills, both 1:1 and in a group environment.
presentation, problem-solving, and multi-tasking abilities.
or training experience is a plus.
in a fast paced, dynamic, public facing environment, and must be a team player with the ability to get along with others.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
to meet Microsoft
, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Apply for this job at Microsoft