, Microsoft Retail
MICROSOFT RETAIL OVERVIEW
Our Passion Unites
employees have in common? The answer is passion - passion for life, for creating quality products and services, for great customer experience and for the people who count on us to help them realize their potential.
In Microsoft Retail
, we're looking for high energy people who thrive on delivering the best customer experience possible. Warm
and casual, yet knowledgeable and current, we live to delight our customers every time they visit.
As a Microsoft Retail Services Advisor
, you will help both individual and business consumers; realize their full potential through accelerated adoption and productive use of Microsoft
technologies and services. Your customer relationship and problem solving abilities will earn the trust of customers and coworkers alike as you engage, educate, excite, and empower those around you.
OF ESSENTIAL JOB FUNCTIONS
customers discover, enable, and implement high value Microsoft
technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations
and provide timely resolution to all customer software and hardware issues
and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate
an elite level of product knowledge in all Microsoft
retail products, devices, and services offerings
learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices
execute the sales and service strategies of the Microsoft Retail
- Be the in-store example of the Microsoft
vision of the customer relationship
with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers
be able to work a regular schedule as required by the needs of the business
be able to move about the store
(loading and unloading all those great products and carrying purchases out for our customers will be required!)
for and usage of Microsoft
products and technology
customer service/people rapport building skills, both 1:1 and in a group environment
with excellent written and verbal communication skills
skills and multi-tasking ability
and/or other technology certifications are a plus
or training experience
experience selling technology
in a fast paced, dynamic, public facing environment
player and ability to get along with others
degree and/or equivalent work experience
- 1 year previous retail sales, hospitality, or high level customer service experience.
IN MICROSOFT RETAIL
values different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. At Microsoft
, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Our workforce reflects the growing diversity of our communities and the global marketplace.
In Microsoft Retail
, we will invest in your learning and development, while encouraging you to make the most of your Microsoft Retail Career
. So if you have an aptitude for learning and acquiring skills, a passion for people and technology - we want to hear from you!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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