Consumer Services Advisor, Retail Stores in Corte Madera, CA

TitleConsumer Services Advisor
LocationCorte Madera, CA
DivisionRetail Stores
Date AddedFebruary 3, 2015
Open Positions1


Technology enhances your life - your job should too. At Microsoft Retail Stores, that is what we believe. We are the hub of Microsoft's cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Retail Stores team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join our journey - find your passion.
As a Microsoft Retail Services Advisor, you will help both individual and business consumers; realize their full potential through accelerated adoption and productive use of Microsoft technologies and services. Your customer relationship and problem solving abilities will earn the trust of customers and coworkers alike as you engage, educate, excite, and empower those around you.

Key Responsibilities
- Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations
- Ability to assess customer support needs when they arrive, and provide solutions.
- Provide personal training for new and existing customers, helping them acquire knowledge and skills to build and enhance knowledge or devices and services
- Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate
- Maintain an elite level of product knowledge in all Microsoft retail products, devices, and services offerings
- Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices
- Flawlessly execute the sales and service strategies of the Microsoft Retail organization
- Collaborate with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers

Additional Skills and Abilities required:

- Have a love for Microsoft, be a brand evangelist, and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services).
- Excellent time management skills
- Lead by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion while maintaining composure and customer focus while troubleshooting and solving issues.
- Have excellent verbal and written communication skills and a high-level attention to detail.
- Thrive in a fast-paced, dynamic, public-facing environment, driven to get results by directing a team.
- Flexibility with your schedule as hours will be based on business needs.

Qualifications & Experience

- Prior experience with retail sales, hospitality or high level customer service experience preferred.
- College degree preferred
- Microsoft and/or other technology certifications are a plus
- Passion for and usage of Microsoft products and technology
- Superior customer service/people rapport building skills, both 1:1 and in a group environment
- Detail-oriented with excellent written and verbal communication skills
- Exemplary presentation skills
- Problem-solving skills and multi-tasking ability
- Teaching or training experience
- Thrive in a fast paced, dynamic, public facing environment
- Team player and ability to get along with others

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

"Existing- Retail"
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