CONSUMER SERVICES ADVISOR, Retail Stores in Burlington, MA


TitleConsumer Services Advisor
CategorySales
LocationBurlington, MA
DivisionRetail Stores
Date AddedMarch 24, 2015
Open Positions2

Job Title: Consumer Services Advisor
Discipline:
Division: Retail Stores
Level:
Manager:
Location: Location Unspecified
Overview
Technology enhances your life - your job should too. At Microsoft Retail Stores, that is what we believe. We are the hub of Microsoft's cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Microsoft Retail Stores team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join our journey - find your passion.

As a Microsoft Retail Services Advisor, you will help both individual and business consumers realize their full potential through accelerated adoption and productive use of Microsoft technologies and services. Your customer relationship and problem solving abilities will earn the trust of customers and coworkers alike as you engage, educate, excite and empower those around you.

Key Responsibilities
Customer Focus
Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.
Ability to assess customer support needs when they arrive by listening, and provide solutions to customers stated and unstated needs.
Be empathetic toward customers while diagnosing, repairing, and supporting issues.
Provide personal training for new and existing customers, helping them acquire knowledge and skills to build and enhance knowledge of devices and services.
Technological Capability
Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate.
Maintain an elite level of product knowledge in all Microsoft retail products, devices and services offerings.
Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices.
Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization.
Collaborate with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.

Additional Skills and Abilities Required
Have a love for Microsoft, be a brand evangelist, and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services).
Excellent time management skills and a high-level attention to detail.
Lead by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion while maintaining composure and customer focus while tinkering, troubleshooting and solving issues.
Have excellent verbal and written communication skills and a high-level attention to detail.
Thrive in a fast-paced, dynamic and public-facing environment, driven to get results by directing a team.
Flexibility with your schedule as hours will be based on business needs.

Qualifications and Experience
College degree is a plus and prior experience with retail sales, hospitality or high-level customer service experience preferred.
Microsoft and/or other technology certifications are preferred.
Passion for and usage of Microsoft products and technology.
Superior customer service/people rapport building skills, both 1:1 and in a group environment.
Exemplary presentation, problem-solving, and multi-tasking abilities.
Teaching or training experience is a plus.
Thrive in a fast paced, dynamic, public facing environment, and must be a team player with the ability to get along with others.

Disclaimer
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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This Job is eligible for the following work arrangements :Part-Time
Services Advisor, Microsoft Retail

MICROSOFT RETAIL OVERVIEW:

Our Passion Unites Us!

What do Microsoft employees have in common? The answer is passion - passion for life, for creating quality products and services, for great customer experience and for the people who count on us to help them realize their potential.

In Microsoft Retail, we're looking for high energy people who thrive on delivering the best customer experience possible. Warm and casual, yet knowledgeable and current, we live to delight our customers every time they visit.

JOB SUMMARY

As a Microsoft Retail Services Advisor, you will help both individual and business consumers; realize their full potential through accelerated adoption and productive use of Microsoft technologies and services. Your customer relationship and problem solving abilities will earn the trust of customers and coworkers alike as you engage, educate, excite, and empower those around you.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

- Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations

- Troubleshoot and provide timely resolution to all customer software and hardware issues

- Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate

- Maintain an elite level of product knowledge in all Microsoft retail products, devices, and services offerings

- Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices

- Flawlessly execute the sales and service strategies of the Microsoft Retail organization

- Be the in-store example of the Microsoft vision of the customer relationship

- Collaborate with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers

- Must be able to work a regular schedule as required by the needs of the business

- Must be able to move about the store

- Lifting/carrying (loading and unloading all those great products and carrying purchases out for our customers will be required!)

SKILLS/ABILITIES PREFERRED

- Passion for and usage of Microsoft products and technology

- Superior customer service/people rapport building skills, both 1:1 and in a group environment

- Detail-oriented with excellent written and verbal communication skills

- Exemplary presentation skills

- Problem-solving skills and multi-tasking ability

- Microsoft and/or other technology certifications are a plus

- Teaching or training experience

- Prior experience selling technology

- Thrive in a fast paced, dynamic, public facing environment

- Team player and ability to get along with others

- College degree and/or equivalent work experience

BASIC QUALIFICATIONS

- 1 year previous retail sales, hospitality, or high level customer service experience.

BENEFITS OF WORKING IN MICROSOFT RETAIL

Microsoft values different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Our workforce reflects the growing diversity of our communities and the global marketplace.

In Microsoft Retail, we will invest in your learning and development, while encouraging you to make the most of your Microsoft Retail Career. So if you have an aptitude for learning and acquiring skills, a passion for people and technology - we want to hear from you!

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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