Community Development Specialist, Retail Stores in Mission Viejo, CA

TitleCommunity Development Specialist
LocationMission Viejo, CA
DivisionRetail Stores
Date AddedJanuary 16, 2015
Open Positions1

Technology enhances your life - your job should too. At Microsoft Retail Stores, that is what we believe. We are the hub of Microsoft's cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Retail Stores team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join our journey - find your passion.
The Community Development and Events Specialist will cultivate partnerships and alliances that will promote growth, consumer awareness, perception, understanding, and visitation of the Microsoft Stores. Construct a robust schedule of events (e.g., Speaker Series, Class Trips) both during and after store hours, so that Microsoft retail brings the technology experience and excitement of our products directly to the consumer. In partnership with Store leadership and Microsoft Retail Stores marketing, this role will build and sustain a viable community presence and events for local affiliations.

Key Responsibilities

- Develop and execute a comprehensive communications campaign
- Build relationships with local community groups such as schools, the Chamber of Commerce, local chapters of charitable organizations, small businesses.
- Create excitement for Microsoft devices through an online presence by spearheading and contributing to social media opportunities across various platforms and social communities
- Partner with the corporate Marketing Team to develop assets that support local community engagement initiatives.
- Organize, prioritize, plan, execute, and fulfill all community engagement events.
- Coordinate public relations and promotion for events, programs and activities
- Track and provide insight into key metrics and KPI's such as participation, ROI and overall efficacy of community outreach initiatives.
- Engage, educate, excite, and empower potential and existing customers alike with the same level of passion and commitment.

Additional Skills and Abilities required:

- Have a love for Microsoft, be a brand evangelist, and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services).
- Lead by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion.
- Have excellent verbal and written communication skills and a high-level attention to detail.
- Thrive in a fast-paced, dynamic, public-facing environment, driven to get results by directing a team.

Qualifications and Experience:

- College Degree preferred or equivalent work experience.
- 3+ years preferred demonstrated performance in community relations focused on excellence in service, sales, and marketing.
- Proven and application skills in strategic planning, budgeting and volunteer development.
- Have the ability to work your regularly scheduled shift, travel and be mobile throughout our stores, and be able to lift products with or without assistance


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

"Existing- Retail"
Apply for this job at Microsoft