The mission of the Microsoft Retail Stores
is to profitably showcase Microsoft
technology and illuminate our innovation story, by transforming the buying and ownership experience for Microsoft
devices, software and services.
The Microsoft Store
seeking an ecommerce Category Manager
to drive category merchandising planning, implementation and optimization, creative development, promotion execution, and general site maintenance functions. The ideal candidate will have previous consumer category management and merchandising experience, and proven success working in a highly collaborative and cross-functional environment. They will also be skilled project managers with an eye for planning and execution process improvements.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
revenue target attainment for assigned category/categories.
cross-team collaboration with buyers, merchandisers, product marketing teams and other online functional teams.
category marketing and merchandising calendar to provide visibility for all roadmaps, designs, marketing stakeholder teams: engineering, marketing, demand generation and product merchandising.
top- and bottom-line performance by optimizing category management strategies and tactics.
site conversion through best in class storytelling, promotion, UX optimization across MicrosoftStore
site experience to drive KPIs
such as traffic, attach, NSAT
, and revenue.
ongoing site optimization efforts making data-driven decisions while working with store analytics. Drive
optimization by designing and managing site test plans, coordinating implementation with Production
and Web Development
resources as well as executing basic A/B
testing via our content management system.
with physical MS Store
counterparts to ensure the Microsoft Store
campaigns, offers, product roadmap, etc. is consistent across online and offline experiences.
in collaboration with Site Merchandisers
, manage creation, placement and optimization of site merchandising (including promotions, landing pages, banners, etc.) through continual testing and refinement of site execution. Coordinate
across Category Management
, and Production
in collaboration with the buying team to ensure product assortment and volume is aligned with customer needs.
and manage site inventory visibility across teams to insure a positive customer experience.
sales across the category, weighing availability attributes, modify the sales and merchandising plan to optimize for top performing products and boost sales of low performers. Goal
is to optimize and drive sales to achieve and/or exceed sales targets.
and manage the site search attribute values with product management teams.
site traffic and conversion through cart analysis, purchase funnel studies and cross-sell/up-sell trials. Deliver
and execute recommendations to improve site performance.
as key member of the category management team taking on special projects as required during the holiday and other high-profile selling seasons.
the product onboarding process and product lifecycle management through coordination with the production team. Look
across onboarding analytics and key stakeholders to identify process improvements.
- 3-5+ years of ecommerce merchandising experience with a high traffic online retailer. Category
management background a plus.
using multiple marketing levers to drive revenue for business; P&L management experience a plus project management experience and a strong ability to drive improvements in established processes
to work effectively within fast paced, diverse cross functional team
with ecommerce analytics tools (Omniture
with site merchandising tools and content management systems
of digital marketing principles desired (SEO
, affiliates, and email)
track record of taking ownership and driving results
analytical skills and highly comfortable using numbers to drive impact
- MS Office
to work independently and collaboratively with cross-functional teams
communication skills required
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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