help customers realize their full potential through accelerated adoption and productive use of Microsoft
technologies. We are a global team of exceptional people who deliver world class services, earning customer confidence, trust, and loyalty by improving the overall customer and partner experience. Microsoft Services
also works as a customer advocate to drive customer-centric product improvement.
The successful candidate for this role will define Business Customer
offerings that complement a holistic Microsoft
support offerings waterfall, and will own the envisioning, design, planning and execution of new offerings for on-premises, cloud and hybrid scenarios for Small
) as well as Midmarket
/ Corporate Account
(CA) customers. This position has the potential of reaching hundreds of thousands to millions of business customers, helping them to accelerate deployment of Microsoft
solutions, and increasing customer life time loyalty, and making an impact to Microsoft's
In this role you will be accountable for establishing and executing on the business customer support offerings aligned with the following:
with product marketing strategy
with key stakeholder organizations:
and CA team within SMS
team within SMS
& Services Offerings
delivery teams, including Global Business Support
) Customer Service
(CS) and Technical Support
(TS), Consumer Support
, and Global Partner Support
evangelism, ensuring buy-in at appropriate levels (Executive
through lower levels); measuring progress; quantifying and qualifying benefits
and alignment with the overall Microsoft Partner
strategy and program
forward new Offerings
/ add-on's aligned to product marketing priorities and supporting key compete scenarios for Online Services
You responsibilities include overall product management, developing and delivering on new support offerings in the SMB
space. In this role you will design, build, monitor and enhance the service delivery experience working through a broad spectrum of stakeholders via individual and virtual team collaboration. The role requires competitive research to help the business set the right priorities to help Microsoft Services
be a strategic differentiator for Microsoft
products and services in the marketplace. Responsibilities
will include other product manager deliverables associated with offerings development, marketing, execution.
organizational, planning and analytical experience.
expertise in industry trends and business practices.
to analyze and interpret business performance measures.
leadership and collaboration skills across international boundaries
to effectively influence others across multiple MS groups, extended virtual teams, and with regional personnel, to achieve specific objectives.
of core MS technology, product and technical strategies.
achievement of fiscal objectives according to plan.
ability to develop delivery plans and oversee their execution.
organizational readiness for business demands.
to communicate effectively and concisely - both orally and in written form.
The requirements for the ideal candidate include:
years of progressive experience in Product Management
, Product Marketing
, Service Offering Development
, and/or Management
or Strategy Consulting
managing complex projects and leading virtual teams
in developing and delivering Executive Level
of the SMB
segment and personas preferred.
of the CSS
organizational processes, tools and methodologies preferred.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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