The Global Marketing Operations
group is a high-performing team of professionals who specialize in the delivery of sales and marketing services globally. The GMO
organization has the following five components:
and Marketing Service Centers
) providing high-scale, compliant services to drive world-wide field marketing efficiency and effectiveness.
2. Reporting Insights
) that enable empowered business decisions through consistent and accurate reporting views in the marketer, partner and sales environments
3. Advanced Analytics
) provides users with sales optimization through Propensity
, and Whitespace
4. Portal Services
) delivering world-class portal experience and global publishing services to Microsoft's
5. Privacy Program
) centralized and highly efficient field privacy program for SMSG
sales & marketing organizations that scales globally, demonstrates Microsoft's
commitment and reduces field privacy risks
The tenets of GMO
are to ensure that business services:
o can be extended from self service capabilities to full service solutions
o can be leveraged to meet the needs and requirements of all Corporate
and Field Teams
o are marketer, seller, customer and partner facing
o enable end to end campaign planning, execution, tracking and return on investment (RIO
this construct, the Sr BPM Manager
, Digital Asset Management
, is responsible for implementing CloudDAM
strategy in support of Microsoft's
marketing goals. This role will focus on developing a deep knowledge of marketing content development processes and leveraging that knowledge to implement and evangelize CloudDAM
tool and processes which will streamline asset workflow. A key part of the job is bridging the gap between non-technical business users who provide the core requirements and technical implementers, with the ability to clearly set expectations and communicate status to both groups. This role will also require the ability to completely understand the marketing processes across Microsoft
teams and map those to the domain model in CloudDAM
The responsibilities of the Sr. BPM Manager
o Be a core member of the cross-functional v teas to define the scope, business objectives and required project results.
support for a digital asset workflow, tagging and organizing of digital assets, uploading assets to a central repository, managing usage rights metadata including validation of accuracy.
with business analysts and content developers to build, configure, maintain, administer, and support the users of the digital asset management system and that system's functionality and capabilities.
in the development/enhancement of software solution in partnership with MSIT
to enhance and extend the capabilities of the system based on business need.
closely with marketing groups to drive adoption through education, training and support in the use of the digital asset management system.
solutions to expand usage and reinvent our management of digital assets.
with external agencies and/or vendor partners to manage best practices for assets.
unique ways to organize and manage the entire digital asset lifecycle from creation to distribution, production, and archiving.
a rich asset metadata scheme incorporating industry standard and MSFT
technical skills in web portal development including Azure
in written and verbal communications; project management; business, systems, ambiguity, and conflict resolution.
to develop and drive business results with internal stakeholders
field deployment of advanced systems and processes.
with enterprise level Digital Asset Management
experience managing agency and vendors to deliver high impact business results in a highly dynamic business environment.
to evaluate and implement vendor decisions in a professional manner that improves the scale, capabilities and efficiency
conflict-resolution and negotiation skills.
, Business Management
, Computer Science
or related degrees.
o 7+ years' experience in managing marketing programs, and business management experience.
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is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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