BPM Manager GMO, (Not Group Specific) in Redmond, WA

TitleBPM Manager GMO
LocationRedmond, WA
Division(Not Group Specific)
Date AddedDecember 5, 2014
Open Positions1

The Global Marketing Operations group is a high-performing team of professionals who specialize in the delivery of sales and marketing services globally. The GMO organization has the following five components:
1. Sales and Marketing Service Centers (SMSC) providing high-scale, compliant services to drive world-wide field marketing efficiency and effectiveness.
2. Reporting Insights (SMRI) that enable empowered business decisions through consistent and accurate reporting views in the marketer, partner and sales environments
3. Advanced Analytics (SMAA) provides users with sales optimization through Propensity, Targeting, Segmentation, and Whitespace models
4. Portal Services (SMPS) delivering world-class portal experience and global publishing services to Microsoft's 600,000+ partners
5. Privacy Program (SMPP) centralized and highly efficient field privacy program for SMSG sales & marketing organizations that scales globally, demonstrates Microsoft's commitment and reduces field privacy risks

The tenets of GMO are to ensure that business services:
o can be extended from self service capabilities to full service solutions
o can be leveraged to meet the needs and requirements of all Corporate and Field Teams
o are marketer, seller, customer and partner facing
o enable end to end campaign planning, execution, tracking and return on investment (RIO) measurement

Within this construct, the Sr BPM Manager, Digital Asset Management, is responsible for implementing CloudDAM strategy in support of Microsoft's marketing goals. This role will focus on developing a deep knowledge of marketing content development processes and leveraging that knowledge to implement and evangelize CloudDAM tool and processes which will streamline asset workflow. A key part of the job is bridging the gap between non-technical business users who provide the core requirements and technical implementers, with the ability to clearly set expectations and communicate status to both groups. This role will also require the ability to completely understand the marketing processes across Microsoft teams and map those to the domain model in CloudDAM.

The responsibilities of the Sr. BPM Manager include:
o Be a core member of the cross-functional v teas to define the scope, business objectives and required project results.
o Provide support for a digital asset workflow, tagging and organizing of digital assets, uploading assets to a central repository, managing usage rights metadata including validation of accuracy.
o Work with business analysts and content developers to build, configure, maintain, administer, and support the users of the digital asset management system and that system's functionality and capabilities.
o Participate in the development/enhancement of software solution in partnership with MSIT to enhance and extend the capabilities of the system based on business need.
o Work closely with marketing groups to drive adoption through education, training and support in the use of the digital asset management system.
o Evangelize solutions to expand usage and reinvent our management of digital assets.
o Partner with external agencies and/or vendor partners to manage best practices for assets.
o Identify unique ways to organize and manage the entire digital asset lifecycle from creation to distribution, production, and archiving.
o Determine a rich asset metadata scheme incorporating industry standard and MSFT unique requirements.
o Competencies:
o Good technical skills in web portal development including Azure and OSS
o Skills in written and verbal communications; project management; business, systems, ambiguity, and conflict resolution.
o Ability to develop and drive business results with internal stakeholders
o Global field deployment of advanced systems and processes.

Experience Required:
o Experience with enterprise level Digital Asset Management systems
o Proven experience managing agency and vendors to deliver high impact business results in a highly dynamic business environment.
o Ability to evaluate and implement vendor decisions in a professional manner that improves the scale, capabilities and efficiency
o Advanced conflict-resolution and negotiation skills.
o BA/BS in Operations, Business Management, Marketing, Computer Science, Engineering or related degrees.
o 7+ years' experience in managing marketing programs, and business management experience.

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