Customer Experience Team Azure Customer Experience
Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers. FastTrack for Azure helps customers onboard to Azure, getting them on track to "build it right, architect it right, the first time". FastTrack takes a solution-centric approach, providing customers with Microsoft Azure engineers, tools and best practices significantly increasing customer success with Azure. Our team is looking for you, a Program Manager that brings great teamwork,
Partner with Product Group and FTA internal team to drive expansion of FastTrack services across multiple solutions and customer segments Develop and execute experiments focused on improving and optimizing all aspects of the FastTrack engagement motions Work closely with FT engineers and customers in addressing customer solution needs and driving success with their Azure deployments. Analyze, develop and communicate key recommendations to drive improvements in FTA engagements Utilize standard project management methodologies in driving highly effective, predictable, and repeatable processes You
3+ years of direct customer facing experience, conversant with senior IT professionals, backed by a strong understanding of their solution needs 2+ years delivering large projects/programs in a technology environment Demonstrated ability to lead, manage, build and deliver customer business results through an engineering or professional services team. Technical proficiency in one or more cloud technologies - MS Azure preferred. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following