Company: Amazon.com Services, an Amazon.com company Position Title: Manager III, Support Engineer Location: Seattle, WA Position Responsibilities: Collaborate with Software Engineering teams to problem-solve critical software production issues. Provide technical guidance and troubleshoot operational challenges. Create technical troubleshooting documentation including SOPs, Knowledgebase articles, and Best Practices from common production issues. Develop new software tools and scripts to resolve issues timely, effectively and efficiently. Execute technical tasks including software upgrades. Develop training documentation and mentor junior team members. Use technologies, tools, systems, and frameworks, including monitoring and logging tools, developed for existing devices, to expand new devices for future product launches.
· B.S. in Computer Science or a related field. · 4 or more years' overall development/technical support experience. · Object oriented development experience in C++ and/or Java. · Experience in UNIX/Linux operating system. · Experience in database architecture and perform SQL queries. · Other desired technical skills include Perl, Ruby, Python · Proven ability to troubleshoot and identify the root cause of issues. · Demonstrates skill and passion for operational excellence. In joining our team, you'll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the